Location was amazing , outstanding customer service .. Mustapha from the Concierge team was very friendly and helpful !

A bit expensive

Everything. It’s so beautiful

The room was spacious and very much like home. An old world charm and antiques everywhere.

They need more electrical outlets!! it is an old hotel built before the advent of mobile devices and all sorts of electrical needs.

location

old school charm

Beautiful room. Exceptional service.

WORST EXPERIENCE IN A 5 star hotel I’ve ever had. The check in time was at 16:00. It was NYE, me and my partner arrived around 15:00 and gave all my information but the room wasn’t ready. They didn’t have a lobby area to wait so We had to sit at their Very small Bar and Order sth. Aka Spent More money if I wanted to not wait standing. After 1 hour and a half of waiting I went to check why my room wasnt ready. The queue in the meantime in the reception had reached at least 25 people. There were only 2 receptionists Because I had already done the check in at 15:00, I didnt want to wait in the back of 25 people to ask why my room wasnt ready and went to the concierge. They informed me without giving me ANY REASON that “My room wasnt ready because it wasnt ready”. I was being charged 1200$ per night for that room. I did make a scene to no avail! At 18:15 they gave us the keys. We go up and the room I waited for over 3 hours just to find that it smelled like VOMIT. DISGUSTING. I almost threw up myself. I call again and they say they WERE AWARE of it and they’ll try and find me another room! After another ANOTHER INEXCUSABLE 30min they gave me another room, which was a “better suite” from the one I had booked… that had an extra bathroom and living room. Which MEANT NOTHING FOR US. A bigger room doesnt make up for me having to spend 200$ to wait for 2.5 hours for my room, then giving me a room that somebody vomitted hoping I wont notice and then making me wait for another 30min to get me a CLEAN room! WHILST I PAY 1200$ a night! I ve never had a worst experience in a ALLEGEDLY 5 star Hotel. Food was awful, not even fast food level. Staff was indifferent, and they were understaffed. If you have ANY RESPECT for your money , your time and your comfort you shoulds find tens of other hotels that r respectful to u and the money u spent! SHAMEFUL ON EVERY LEVEL!

Staff was friendly and accommodating

My room

location

all request from us was always no !

The location is perfect and the room was super nice!

I came a lot when I was little with my family. We decided to come back with my mom. It is super expensive for te service they offer, the concierge was not efficient. They even forgot to make us a reservation, we went to the restaurant and did not have it book. We were so angry!!!! The day I was heading to the airport I needed a taxi urgently, no one help me. I am not coming back.

Everything was really smooth. The room had a personal butler service, the staff was friendly and responsive to requests. The hotel is situated in a good location and is accessible. It was indeed a luxury service overall.

Due to the high demand at the hotel for an international event, the rates were way too expensive, especially for a late check-out policy. We were charged a full night rate for a 1-2hour extension after 1pm. Which definitely sucked.