Alles top und sauber, Frühstück gut

Clean and good breakfast

Nothing

The bed sheets were filthy. The bed sheets had peed stains

Easy to find; staff was friendly

Carpets smelled like urine perhaps from allowing pets. Some pool chairs were broken. Water pressure in bathroom shower was awful. TV was very small.

Despite the religious name of the top manager at this La Quinta, Colton Baptiste, he is a mean guy who was disrespectful to me. My bf and I stayed at this place for a night and forgot a couple of things in the closet. When I came to claim them from Lost & Found three days later, the receptionist working the desk was extremely uncooperative - she checked the backroom, said nothing was left by the housekeepers, and just kept repeating these things over and over while I asked her to get me someone who would have the answers or the cleaner of the room that morning. She would do nothing and started serving other visitors. So, I called the police. When the police came, only then she called this Colton Baptiste down. Huge thanks to our police in Lake Mary. The police officer explained that this is something that happens all the time - and while I lost just a couple of clothing items, other people forget and never recover expensive jewelry. For clothing items, it's tough to claim criminal intent. He talked to the manager and the receptionist and was at least able to get me further than I got on my own. I went to talk to Mr. Baptiste, and he informed me that I signed a waiver confirming the hotel is not responsible for lost items (How in the world does this work, anyways? Isn't that what hotels are for when you pay them for stay?). He also interrupted me repeatedly while I was trying to talk, and blamed me for calling the police. Although, it was only after the officer arrived that he was called down. When I pressed to talk to the cleaner of that morning, he agreed, went in the backroom and returned shortly with two people on the phone who he claimed were the hotel cleaning manager and the cleaner of that morning. I had no way to confirm that was true. He said both of these people said they found nothing, though confirmed that everything including the closet was checked. Unfortunately, I know 100% that these pieces of clothing were left there.

Room size

Beds, cleanliness, breakfast

The staff was great and my stay was comfortable. The location is nice also.

There was nothing really that I did not like.

Todo estuvo muy bien. Una experiencia buena.

Nada que sugerir