Horrible

Breakfast. Greetings. Location

Breakfast was very good, eggs and sausage, fruit, pastries, waffles, cereal, and very good, not weak coffee. Baymont has good coffee where ever we go.

furnishings in the room were in need of updating. Carpet in the room was old and I don't like carpeted rooms, the floors with laminate are much better. The couch and chair were old looking. The tv was way to far away from the bed, or needed to be much bigger.

there was no hair dryer in the room.

only there about 4 hours, short nap while traveling.

no hot water in bathtub, not clean, outlets not working.

nothing

elevator did not work, I carried a heavy bag with files up 3 flights of stairs, walls had stuff all over them, mold in the corners and a spot on the bed sheet looked like mold.

The staff was friendly.

The bathtub was not clean. The caulk around the tub was coming a way from the wall. Definitely not the best value for what I paid.

OK

Entra

The front desk woman who checked us in was polite and professional

This hotel is trashed. I don't know if COVID was especially hard on this hotel or if management has divested, but the walls were covered with grunge stains in several places. The elevator was in horrendous, if not dangerous, shape. Several buttons are broken, the up/down arrow indicators are broken, and the floor display doesn't work. When the elevator is in motion, there is loud clanging and scraping heard in the elevator shaft. The metal of the door and interior lining of the car is heavily rusted and hasn't been cleaned in a VERY long time, apparently. The inspection certificate required by Arkansas State Law to be displayed inside the elevator itself is missing. In its place, a MS Word print out saying the inspection certificate is kept at the front desk. I asked for the copy and was advised it was kept in a safe they couldn't open. Nice try, but I'm pretty sure that means the elevator failed the last inspection and they are trying to hide it. Don't worry... called the agency responsible for that and reported it. The room was a king suite with a sleeper couch in the room for our young kiddo. There were no sheets in the room for the sleeper sofa and I had to go back downstairs to get a pillow, sheets, and blanket for that bed. There were only 2 bath towels provided in the room, despite the room being rated to sleep 4. That was a 2nd trip down to the main desk to get more towels. The alarm clock next to the bed was completely inoperable and useless. Thankfully, we are in the age of cell phones and the alarm clock wasn't needed. The mirror at the vanity was filthy and clearly hadn't been cleaned in a long time. The furniture in the room was heavily damaged and dirty showing dust covering most of surfaces. The landline telephone on the desk was broken and turned on the speakerphone randomly causing a loud dial tone to just start abruptly. I ended up unplugging the phone to stop this from happening and let the family sleep.

The lady at check in was very nice and professional. The breakfast was great 👍. The room was clean but worn.

It was awkward for traveling with our service dog and the laundry room location was not conducive to handicap needs.