beautiful decor and cleanliness

the room service was served in brown paper bags, with no style or grace ! terrible!

Front desk staff were awesome ! Centrally located Beautiful turn of century hotel redone!

Parking was expensive

The staff were so friendly and the hotel was beautiful and elegant.

Nothing

Very friendly staff; early check in as we had requested; dog friendly; beautiful lobby/common areas; great location; green space across the street for dogs and walkable area; complimentary coffee in the lobby. Did I mention the friendly staff? They were fantastic—so welcoming to us and to our pups, gave them treats, etc. I forgot my toothbrush and the front desk was happy to give us one. They also were very helpful with requests such as change for valet and housekeeping tips. Highlight of our visit was def the staff!

There was a wedding when we were there and it was extremely noisy until late at night. Our room had no view (brick wall). Bed was extremely uncomfortable, to the point that we were sleep deprived (the noise drifting up the HVAC system from the wedding prob didn’t help, but it was mostly the bed that was the issue). Rooms need a refresh—peeling wallpaper in bathroom, etc. All of this would have been forgivable (since it’s an older hotel) if the bed hadn’t been so uncomfortable. It seemed like an old mattress vs a poor quality mattress but could have been both. We slept very little the whole night and driving home sleep deprived was not fun. Also at the restaurant, we had one standard breakfast, one coffee, and a side order of potatoes and fruit to go. With a generous tip, the total was $60–which is high for the area; ex: $12 for a dish of fruit salad. Not sure if a tip was already built in and we missed that and tipped again but service was great so it’s okay lol. The food was well prepared and service was friendly and efficient. We had read on reviews before our visit that the standard rooms are extremely small without room to walk around without moving luggage, so we upgraded to a larger executive “suite” (standard room with a long hallway plus 2 wingback chairs and a desk) since we had two large dogs with us. So that brought our total for one night to over $300 plus $32 for valet parking. Felt more like big city prices than Columbus, which would have been ok (especially given that they are dog friendly and don’t charge extra for dogs) if bed had been better. One last thing… I brushed my hand on the back of one of the chairs walking over to the coffee area, and got a pretty yucky cut. I was trying to figure out what caused it—upholstery nail etc.? I think it may have been some hardened upholstery glue on the back of the chair, oddly enough. Superficial, not too painful—just a bit surprising and a good bit of blood from the flap of sliced skin.

clean, great service, and very convenient and comfortable

rooms are quite small but huge tvs nice bathrooms and beautiful view

It was somewhere to stay

Extra $30 to park after the room was already overpriced. Key cards didn't work to let you in the side doors. Glasses in the room still had lip stick on them. Ice machine on our floor didn't work. Barely half of the TV channels actually worked.

Tired hotel that still thinks it is grand. The room was tiny, we got full size beds instead of queen and were uncomfortable all night (we traveled with two kids). Unless you are on your own, don’t bother with this hotel.

Location was great to walk to the jazz and rib fest

Room was very small for the price and very long hallways, we had to turn down three hallways to get to our room and had to pay 30 dollars a night to park, that should have been explained in the rental agreement.

The location was perfect for the jazz fest

We have stayed at Westins in the past and the room was very small .

location

loud ac system