this is the only IHG property we have ever stayed at that didn't include breakfast. why on earth is there exercise equipment in the room instead of a bed, or regular sized desk or room to have an open suitcase? why is the bathroom counter so SMALL? why isn't there a bathroom door?

Bad customer service. They were totally unwilling to make a change to my reservation even though I requested it with 48 hours of notice. I would not recommend staying here.

location was convenient

very strong animal urine smell in initial room. They didn’t have someone who specialized in bartending working the bar. He had no idea on how to make a simple drink.

The breakfast was good and the location was convenient

the beds and complementary water

the breakfast, it was cold and chewy steak. I also don’t like charging for tea.

The only K cup choices in the room were tea and decaf coffee. Regular coffee would have been very nice

Excellent

Nothing much

need a microwave

I like the area the hotel was in. It was nice and quiet, the staff were very nice. the facilities were great. my room was clean and the perfect size and space.

The only thing that would have made it a perfect 10 was if my room had a microwave.

Location was good for what we had to do in the city of Rockville where the hotel is.

The hotel is not upfront with holding money as deposit when you checkin. They flat out lie about it and threaten to cancel your reservation if you don’t allow them to hold the money they also lie about when it will be released. The receptionists were very rude.

Location! plenty of restaurants and shopping within walking distance. metro station 5 minute walk. Clean.

only thing for us that would have made it better was having a small microwave in room.

the cleanliness was nice and the staff was respectful

the price gouging (!!!!!) a muffin is $8 ?! outrageous and if you pay with a debit card it’s a $50 deposit …PER DAY. Also the facility has parking but it’s $20 a day as well, also you have to park on the 6th floor of the ramp because that’s where guest parking starts. And if you leave your car outside directly outside in the parking lot after 10pm IT WILL BE TOWED so u basically have no choice but to pay for parking

Staff, Gym, breakfast

Everything!

Location- close walk to the mall and close walk to the metro. Parking on the 5th floor of the structure was not pleasant and the gate's arm did not work. Our requests were responded to promptly - for more coffee, towels, etc

There was not enough closet space for our 5 days stay - no dresser at all. The floor in our room had burnt tile that needs replacement. Parking on the 5th-6th floor of the garage structure.