Was comfortable overall, pretty basic. Nice breakfast

Location.

The location

The communication with the staff could’ve been better.

Location

Nothing

Sehr gute Lage zum Erkunden der Ithaca Falls. Reichhaltiges Frühstück.

Einwegverpackungen zum Frühstück

שרות גרוע ביותר בדלפק הקבלה . לא מומלץ !!!! שירות גרוע בכביסה , צריך מטבעות ואין מקום לפרוט שטרות . בקבלה מקשיים ולא עוזרים . חבל מאד . הזמנו מקום ליומיים וביטלנו בגלל הצוות המזעזע .

This is the worst experience ever. We are IHG member, asked for quiet room before checking (also mentioned in the booking), the front desk ppl told us it was facing parking, was quiet. After we open the room, actually it was facing route 13, car passing every 2 seconds, we back to front immediately requesting change, she told us no since we just open that room door. We tried so hard to explain and requested, and noticed there are other rooms empty since guests not arriving yet, she rejected again said all the remaining rooms are odd numbers rooms which facing the route 13. we asked for the map and my husband went up to check the shape of hotel again, actually this hotel is long rectangle shape, only very few rooms facing 13, she rejected the idea of map, with a COLD STONE NO. We asked for talking with manager, was told she is the ONLY ONE in. At last she told us her job is to hand out the room card and will do nothing else. We were totally stunned for this hospitality altitude, so rude.

Breakfast was ok nothing spectacular

The room could have been cleaner. The shower looked like it had mildew in some of the corners. The shower had 2 conditioners and no shampoo. Also it looked like they didn't finish making 1 of the beds, there was a pillow on the chair without a pillowcase on it.

Nice breakfast, walking distance to the buttermilk falls park, and to many restaurants and shops, free parking, staff were very friendly and helpful

Can improve room cleaning, called reception, and was immediately taken care of