位置尚可

我们小个子女生晚上11点拖着几大箱行李到店，前台无视我们的极度疲惫和安全，口口声声说没房，一再要求我们取消订单。我们既然能在线上下了订单，且收到确认了订单才拖着几大箱来店的，怎么能要求我们取消订单呢，前台冷漠的就一句话：NO ROOMS! 我们感到非常无奈和心酸，就在前台那里讨论后面定的几天还是这家酒店怎么办 ，第二天还得收拾行李回来，非常麻烦和辛苦。我们感到愤怒且一再不愿取消订单，店员过了很久才说有房间并且极不情愿的办理了入住。入住后几天一直没有人清理和打扫，我们跟打扫房间的清洁工要求打扫，最后清洁工还是没有清理打扫，连满满的垃圾袋都没有清理。非常非常差的入住体验。

Good location, taste breakfast

Poor soundproofing in the room

The hotel is in an excellent location near University of Minnesota. The rooms are spacious, I stayed in a junior suite. Beds are comfortable.

This was graduation weekend and the first weekend of the year with temperatures in the 80s. I was in the second floor and the temperature in my room never went below 80. We contacted the desk and they said they sent maintenance up and it was fixed. That night the room still was hot as heck, it was cooler outside. Went back to the desk and we were assured it would be fixed. It was not. Sleeping was very uncomfortable as a result. I expect more from a 3.5 star hotel and for the money we paid I was very disappointed. Also, the hotel does not have coffee throughout the day, though not a deal breaker, it would improve customer satisfaction. Last, the breakfast. When reviewing the hotel before booking it said buffet breakfast or order from menu. It was not free and I was fine with that, but 18.00 for cold eggs, bacon, frozen fried potatoes and oatmeal????? 2.5 star hotels have better options for free. We wanted to order off the menu so, if we were going to pay hotel prices for breakfast, we would at least get what we wanted and it would be fresh. We were told we could not order off the menu, buffet only. Just a horrible experience and I had my mom switch from the Graduate to the Garden Hilton, that was a big mistake as my Dad is 100% disable veteran on oxygen and he can not walk a mile down the street for breakfast. The parking is not convenient for ADA and it is $35 per night and you have to hope to get a spot in the garage. If you have a disability not the best hotel to stay at. I have always had phenomenal experience with Hilton and normally my go to hotel wherever I go and I travel a lot. I do NOT recommend this hotel.

Central and Green

Breakfast wasn‘t appealing, Pool is too open Far from business destination

The person working the front desk when I arrived was fantastic. It was super late when I checked in and I could not figure out where to park. I called her and she talked me through it. She was also very kind.

The usb port on the wall did not work.

extra charge for no show. probably industry standard, but we did pay for the night, so seems unnecessarily punitive

The day we check in the front office staff was not very pleasant and his instructions regarding parking were misleading. The parking rate in the garage was $30.00 and there were plenty of road side parking but the information provided was no public parking available nearby but only 12 blocks away. We politely asked for nice view room and he sarcastically replied I will give a nice view room on highest level (level 5) close to noisy generator. The same staff gave us a corner room with very noisy end of building hvac vertical duct . We had to request for room change and was given a quieter room. We did not park the car in the garage but was charged $70 first and we had to request correction to charge be made. The first impression left a bad impression even though the other staff were polite to us. We liked the location but won’t stay there again.

The location was good

I paid an extra $30 to park in their ramp and when I came back from the concert there was no room to park in the ramp and I had to park across the street from the hotel.