We stayed in a lodge was so peaceful so beautiful the surroundings were so beautiful and staff was very nice and helpful

There was nothing we disliked

La taille du chalet et des chambres. Les deux salle de bains. La propreté des équipements. La variété des petits déjeunés est pas terrible, pas de buffet mais une carte de 4 choix a force répétitifs.

La qualité/prix du restaurant. Préférez de loin les PUBs aux alentours directs. Le chalet permet de diner sur place et possède tous les équipements néecssaires pour 4 à 6 personnes..

We got upgraded the room was excellent

Golf course onsite

The buildings are amazing with an interesting history. The staff were pleasant and the breakfast well done.

The listed status and size of the building probably makes it difficult to keep the rooms and public areas warm, maintain the building fabric and the approach roads. The room only had 1 side light and was a little bare, and was uncomfortably cold and damp. No heating at all in the bathroom, and a cold night meant it was not feasible to have a shower. The integral electric heater couldn't keep the room warm; they provided an extra fan heater which could be used for a short while but was very noisy and not suitable for a high-ceiling, single-glazed room of this size. Several places where the internal decor needed attention including damp and mould in public areas. We suffered from a lot of machinery noise in the room on a Sunday morning for an hour at 07:30 which the management said was other guests - have given them the benefit of the doubt and not penalised them for that. Would probably be a nice venue in pleasant weather, and could do nice events, but would not recommend in the Winter.

Beautiful room. I had an upgrade due to maintenenace work and I could not have asked for a better room.

Can be a little cold.

Clean and comfortable

Nothing

Lodge is perfect for a self-catering trip. Bed in the main bedroom is huge and super comfy! 2 spacious bathrooms with high end complimentary toiletries. Parking right outside lodges is really convenient. Spa treatment with Phoebe was great. Staff are lovely and go above and beyond to help. Gorgeous gardens and large marquee for events. Location is about a 15 min drive into Canterbury centre which was great for us - taxis are really easy to get there aswell. This is the first time we’ve been back since our wedding here in June 2023 (highly recommend as a wedding venue!) and it was every bit as magic as we remembered.

Nothing

Stunning location, great amenities.

Accommodation was bright, clean and perfect for our needs. A home away from home. The lodges are always so peaceful and you feel secluded in the woodland setting.

Nothing.... its just great.

The staff did everything they could to make our stay everything we wished for. We stayed in a lodge, the beds were very comfortable, and despite the cold temperatures outside, the lodge was lovely and warm inside. The kitchen had good appliances (oven, hob, fridge, freezer, diahwasher) but we were a bit limited with the cooking utensils and serving bowls to make things in or to serve. The fridge and freezer were ample in size. The sofas were comfortable. There was also a washing machine and tumble dryer. The lodge was allocated 2 parking spaces. We had a lovely stay, quiet and comfortable.

The kitchen could have done with more utensils. I like to cook and I found I was limited in regard to utensils, and mixing bowls and serving platters. There was no scales nor whisk or tin opener. This didn't overly affect our stay, but it would have been useful to know beforehand. Other than that small issue, our stay was lovely. A big thanks to the staff for their availability and good humour.

Beautiful old property

The water is as a problem at times and no lifts

Beautiful location very picturesque Rooms are basically apartments very big, although it’s a very old building so dated.

It was as expected

The beds were very comfortable and the space in the lodge was very private and spacious all together very comfortable. The location was very calming, the facilities were very good the swimming pool, snooker table etc. Very nice gardens and places to walk. Would also say the addition of a washing machine and tumble dryer is very good.

The sofa in the lodge could do with cleaning and the arms where very hard so not too comfortable. Was very warm in the lodge so could have done with a fan, we brought our own so wasn't a problem but I'm sure if you'd asked reception they would have supplied one. Also could do with upgrading the TVs and aerials as didn't really get a very good signal for the television. And finally would say the swimming pool was very cold very refreshing but very cold but we were advised that the heating pump wasn't working in advance.

Breakfast was inedible . Had to return my breakfast .

Basically Everything !

Loved it great hotel

The place is outdated and needs serious renovation, especially for the price paid. Example: We ordered dinner to pick up and got told that we will be called when it's ready. When we arrived at the room, we could not find a phone. Upon calling the reception with our mobile, we got told that the phone is broken and got removed. We left our mobile number to call us when food is ready. After one hour, I went to the restaurant again and asked and got told that food has been ready for a while but they didn't have our number. The restaurant forgot to ask the reception so they decided to not do anything. Example: Also when you arrive, you find immediately a big sign that the heating of the pool is broken and water will be cold. Also in our bathroom were once installation for holding towels but they came off and have never been replaced as it looks like. Food was terrible - my wife compared the quality with hospital NHS food. The menu is limited and you mostly find the usual suspects (burger, fish & chips, some rice curry and pizza). We ordered the morning breakfast and got delivered raw ingredients to prepare ourselves in the lodge. What we got were things like a whole bread but nothing to put on! There were raw slices of bacon but no butter or olive oil to use the pan .. same for the sausages. Also we ordered it for 8am and at 9am it was still not there requiring us to call again. We complained about the breakfast quality at the reception and didn't need to pay the "breakfast" but that doesn't make up for the bad quality. Also the lodges are in the forrest and there are no mosquito protections at the windows .. good luck when you turn on the light and the window is open .. Final summary - a average rund down 3* that is overpriced

Room was large and tastefully decorated, it had everything you need and even complimentary gin and fresh biscuits. Staff were all very friendly and room service excellent.

Location

It was a little shabby Safe was broken (we reported it to during our stay but it was mot fixed during our stay) TV was also broken.

Country side

Breakfast expensive and not many options

Lovely location. Great building, lovely room

The dinner menu could have been improved, but just a minor niggel

Amazing house with interesting history. Original construction mostly intact.

Our room Susan was basic but comfortable it needed updating. Bathroom -the bath didn’t work -no water. Shower worked but pump was so noisy. We assumed breakfast would start reasonably early and paid upfront £18 extra for breakfast. Unfortunately breakfast didn’t start until 8am ( our ferry left at 9.30 so needed to be in Dover at 8.30. We ended up with two slices of toast and coffee for £18 no offer of a refund.

Great location and can catch bus from outside the gates into Canterbury. Easier than using the car. Really spacious lodge and very quiet. Enjoyable for relaxation being situated in the trees. Lots of windows.

Needs better routine maintenance on small issues that would be corrected in a home. (eg taps, toilet seat, window lock).

It’s a good base to explore and expand

The bill could/should be itemised

I requested room on 1st floor but was given a room in the attic, Not suitable for an elderly guest as it was up 2 flights of stairs the second set being very steep, No lift in hotel. Room was dark and gloomy and very shabby and dated. Bathroom very poor. Lights on mirror not working. Toilet not flushing properly and toilet seat slipped off when sat on. When reception staff advised just given a weak apology no offer to move us to another room Not what is expected in a 4 star hotel and at the price we paid. Breakfast excellent with amazing staff serving

The complimentary Gin and tonic was the best ever and sealed the deal for us😊👍🏻

The early morning false alert fire alarm 😳

The rooms have been renovated and they are 100 percent better since my last stay.

You don’t have much choice with the menu especially if you staying a few days

We did not have food at the accommodation

We thought the lodge was very tired, we stayed in number 9, when we arrived the outside was full of leaves on the decking I appreciate its outside space, but we swept when we got there and it stayed tidy until we left, Kitchen window did not open so had to call maintenance, utensils and some of the cups was dirty so had to be washed before use, the bathroom was tatty lights in the ceiling etc toilet roll holder hanging off the wall and shower screen wasn't great, then we noticed our patio doors did not lock, we went to report this at reception and apparently this was fixed, but we could still open it without the key? for the money for two nights we expected it to be of a higher standard, myself and friends go away two or 3 times a year, and was online they look lovely so was disappointed on arrival, we are not ones to moan but the place needs a bit of love and care.