The staff was unprofessional. Like the staff said “ the manager doesn’t care about anyone that is not a 20 year old mexican fit guy. The manager didn’t care about any issues , infact he was part of the issue. There was no hot water in the room, the hotel is not beach front. It’s is a 10min walk into town. The hotel is on a hill. You have to walk 3 set of stairs 200+ step down and up. Save your money and stay anywhere else. The hotel is at best a 3 out of 10 and the staff and manager just make it worst. The manager insulted my friends and over all the manager had a nasty attitude. Unless you were like the staff said “ a 20 year old mexican guy” he didn’t care. The pool was dirty. The manager was in the pool 3 out of the 7 days I was there with his friends partying. When we told the staff about issues they stated that they will tell the manager and the manager never came to us. Of course not all the staff is rude some staff is great and nice but they are scared of the manager. A staff me never told me me that in order to get hired there you have to be young and the manager has to like your appearance. Not a good place to stay. The hotel is full of stairs and honestly you could get a better rate and better location anywhere else. NO HOT WATER TO SHOWER WITH. THE WIFI DOESNT WORK. To finish when I tried to check out they tired to over charge me. Be aware

The property is a perfect location away from the parties but close enough for convenience. The private beach is worth it alone. Room 9, 15, 14, 13 have the best views. The staff is 24/7 and very helpful. The rooms are modest but also very roomy and comfortable each with a view (although some are obstructed). Having a bar & restaurant on property was also welcomed when I only wanted to relax.

The property is great and is in the process of upgrading some features. I wish the restaurant had longer hours if only for snacks, and an ATM machine would have made a great addition. I also wish there were beach chair like the hotel next door had but I’m sure they’ll consider it.

LOCATION, STAFF

VERY LOW MAINTENANCE, SOME DESIGN FLAWS WHICH ACCOUNTED FOR LACK OF PRIVACY

The privacy of the room they gave us just too many stairs both worth it

No tv and no iron in the room

comfy and big rooms nice pool great staff, very welcoming. Thanks Max!

nothing

Everything

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We were returning customers and this was our second stay at this property. We had very comfortable and relaxing eight nights at this hotel. The staff was fantastic, especially the room caretaker Pablo, who went above an beyond his tasks (I hope the name is correct). Also, he had perhaps the best English out of everyone there. It is worth considering dining there, because the food quality in the hotel restaurant is one of the best in Zipolite. WiFi quality has improved since our last stay, but unfortunately it was still not great. I can definitely recommend this hotel.

Everything! Exactly as advertised! Loved it!

We had a hard time finding the place but once you know which one everything gets perfect.