location and friendly staff

nothing

The location was great because it is only a few minutes walk to the train station as well as city center. We took the Bernina Express bus from Tirano to Lugano. From the Lugano bus station, cross the street and walk along the sidewalk towards the train station until you see the ramp that leads to the hotel. The hotel sign is hard to see as it is blocked by overgrown trees. The room we stayed at was not spacious enough for us and our luggages but we didn’t mind it since we stayed there only for one night and it’s a very well maintained and clean hotel. Breakfast was just the typical Swiss breakfast including but not limited to assorted bread, cheeses, bacon, scrambled eggs, cut up fruits.

Location!! Short walk to the train station and a one minute walk from the vernacular stop that takes you up or down the hill. As you are high up the view is wonderful but still only a short walk to the lively restaurant and shopping area as well as the lakefront. Andreas in reception was wonderful, so welcoming and very helpful.

Hotel is a bit dated and in need of an update but the location more than compensates for this.

Excellent service and friendly staff. Tasty dinners and breakfast. Wonderful lake view.

Proximity from train station but you must walk on very steep curved road. Taxi wouldn’t take you there because it is very short distance.

location is great and dinner that was included in the price was VERY good, we looooooved it! the room was good size too!

first it’s quite noisy as it’s next to the motorway and as this is something we oversaw…we love tranquility! and it’s not the best value for money to be honest. to pay almost 500 usd per night for the 3 star hotel which is quite old, needs refurbishment for sure was a bit strange…

Breakfast was great. Location is prime, and easily accessable to the city. The staff was extremely friendly and helpful, and also made parking our car very easy and stress free.

Very good hotel near the station perched above the town with good views. Everything was good for my stay, decent sized room and a good breakfast buffet with attentive staff. This is a hotel I'll be happy to stay at again in the future.

The walls of my room were a bit thin and people in the corridor could easily be heard when entering and leaving their rooms.

Staff were amazing, friendly, and great with our kids. They always made sure we were taken care of.