Equipe

Quarto não tem janela e essa informação não estava clara na descrição na hora da reserva. Sensação de claustrofobia, além de um cheiro de umidade fortíssimo, tive que trocar de hotel, apesar da atenção da equipe.

This is not a regular hotel. It's an experience. And a fantastic experience at that. The idea of sleeping in a very old cave with little ventilation, no natural light and high humidity might not sound appealing to all but we definitely enjoyed it. Personally I would not stay for more than one night but the property is well worth a visit. The room while not too bright is nicely decorated and pleasant to be in. The only complaint about the room is the wall between the room and the toilet which is not complete. Wall only goes until like 2 meteres and then there's a massive gap all the way to the high ceiling. You really need the toilet to be completely separate from the rest of the room which this was not. My wife and I have been married for several years but we still like our privacy and a sound/smell barrier is definitely needed if you know what I mean. Most of the staff were lovely. The gentleman that checked us in was very friendly and we felt welcome throughout the stay. The breakfast was excellent we just wished we had our own table rather than sharing with others. Not a dealbreaker but we like our privacy. Now our favourite thing about this property was the pool that never closes. So unlike virtually all hotels in the world, you can have a swim at any time of the day and night. Which we did, at midnight. While having a bottle of wine. It was incredible :)

We arrived about an hour before the designated checkin time and just wanted to use the bathroom urgently after a few hours of driving but the man who was there at the time (different person to the main reception gentleman) was very rude to us and basically kicked us out and told us to come back after the check in time. Bizarre. That man should not be talking to guests. Very angry person.

The experience of staying in a cave was unique and interesting. The staff was exceptionally friendly and helpful, and the breakfast was delicious. The pool was really cool to sit by, although we did not swim. We slept very well in the beds and were surprised at how late it was when we got up because the room was pitch dark. It was a fun experience to visit this hotel.

There was a chlorine smell from the pool in the front area. I found it a little hard to breathe in the room, and the manager offered to put in a dehumidifier. This solved my problem completely and I slept well. It was a fun experience to stay there, all in all.

Different

A little far from railway station

Room was a delight. The bed was magical. A lovely breakfast was brought to our room on a trolley and left outside the door at an agreed time. Spa bath was such a treat.

Towels and slippers could have been provided in the pool area as there was no changing facilities. This would prevent dripping water on the tiles in the corridor and potential slipping. We used our bath towels from our room which we took to the pool area but it meant they were wet with chlorine water for our next bath.

Unique experience staying in a cave, owner was very helpful, breakfast good and glad we booked

Our room had no natural light and electrical lighting not quite enough .Our family in other room did have window and it was much better

The special experience of sleeping in the caves + pool inside the caves.

Humidity is extremely high inside the cave, but a dehumidifier is put a our disposal. In the smaller bedrooms there are no windows.

Good location Breakfast plentiful

Staff were quite indifferent to us - not especially welcoming. Overhead was not functioning and kept spraying everywhere. Being a cave, the room felt damp . Should have kept suitcase shut- top layers in suitcase clothing felt damp in the morning .