Banheiro: pia entupida, box sujo e toalhas velhas. Quarto: camas e travesseiros velhos e sem conforto. Café da manhã: não conseguimos comer, não tinha nada apetitoso. Não é um hotel 4 estrelas NUNCA, precisa ser reavaliado.

Quarto amplo, chuveiro excelente

Perguntei se tinha toalhas na piscina, disseram q sim, mas que se não tivesse era para ligar. Quando chegamos lá não tinha toalhas, liguei TRÊS vezes pedindo até que mais de uma hora depois do primeiro pedido descemos molhadas.

Estrutura e café da manhã são excelentes! Quarto muito amplo para um casal com 1 filho (a). Não é preciso sair do hotel pra nada, pois tem tudo disponível em um só lugar.

Ao final da estadia tivemos problemas com o transfer, pois o motorista não foi ao trabalho. Isso foi um inconveniente bem desagradável e por pouco não perdemos o voo.

Beautiful hotel, friendly staff, AMAZING breakfast (seriously, it was so good). The room was very nice and clean, the bed was huge and comfortable. The bathroom was also clean. Free transfer back to the airport that left on time.

They indicate they have free transfer from the airport but I only found out a few days before my stay that it wouldn't be available at the time of my arrival. I wish they'd made the times the transfer is available at a bit clearer.

Дружелюбный, отзывчивый персонал.

Немного устаревшее оборудование и сантехника.

Bem localizado, atendimento ótimo, tem transfer, limpo, excelente cafe da manha!!

Senti falta de ter travesseiros extras no quarto e edredom. Gosto de dormir com o ar gelado e edredom. O travesseiro era super baixinho e nao tinha extra. Nao é um problemao, mas detalhe que pode deixar a noite de sono melhor

El desayuno. La habtacion amplia y luminosa

Falta jabon en el cuarto, solo hay shampoo y acondicionador. se acabo eso y no habia con que lavarse las manos- El colchon pide cambio YA

Tudo

Tudo

Staff

Old rooms

excellent breakfast, very good location, and nice overall infra structure.

lacking of simpathy (most part of staff) specially during check in , shower leaking, flor mat missing.

I loved the main lobby and the room layout. I also appreciated the key activated elevator, which made me feel safe.

Nice breakfast with varieties of food. Good location

O quarto era muito confortavel, banho excelente. O café da manhã superou as expectativas!

nice rooms, breakfast was tasty ..

everything

no internet signal in some parts

Is clean, people very gentle and the breakfast is really good

The Hotel in an ideal location, close to the airport. The free shuttle bus to and from the airport is a bonus if you are looking for a hassle free way of getting to a hotel before or after a flight. The room was comfortable, the process of checking in and out was fluid, whilst the brekfast was decent with a good range of food options. Location wise aside from being close to the aiport it's within short walking distance into the main central shopping area and it feels fairly safe and secure at all times of day. The staff were pleasant from door staff, reception, kitchen and cleaners, would highly recommend! Having stayed at one or two other hotels within Guarulhos previously, this hotel is definately the best, especailly in value for money.

Only small complaint was there were no additional pillows or blankets stored in the large wardrobe within our room.

great!

staff members