To visit a foreign country, you would like to taste the food that is associated with that country. That didn't happen, they served American food. So i traveled from America to the dominican republic to eat.... American food?

Half of the staff just seem like they could care less about helping you and the other half is very nice. Those don't want to serve the people who pay their salaries should find work elsewhere. -Got the wrong room, waited an hour and a half for them to get the room i paid for. -Was told I had to pay (separately) Daily to use the in room safe because even though its in the room, you have to pay to use it. And yet the policy is we are not responsible for items taken from your room. -The lobby staff has that one women who has a bad attitude and shouldn't be working with people. Everyone else was pretty helpful. The resort is nice, the food is not that good, same selections everyday. We decided to go off the property to a local establishment to eat because we just couldn't take it.

Size of room though it’s not utilised well

Was told that we have to do a 1 hour tour around the property which turned out to be a sales pitch to buy into their vacation package which was a waste of time and damped my holiday mood . Bathtub was dirty and overhead shower did not work.

the staff and the place is beautiful

transportation

The room was nice and most of the food was really good.

The staff told me they would take me on a tour to see the property but it was just a scam to take me to their recruiting office & try to sell me stuff I never got the tour. The indochino restaurant only had 4 items on the menu.

The rooms were horrible. The staff would not work with upgrading us. The AC was not working. Requesting Maintance to come over to fix. They didn’t it come I too the next morning so we slept in the heat for one of the nights. Felt we were treated poorly because we were not VIP members.

Customer service, rooms looked old and outdated. Another persons hair was all over the shower wall.

staff and food

pool

Everything was perfect

good foods

Did not know at the door in the morning before getting in! My wife and I were both naked when some got in the room before knocking at the door! I am we were awake I could get our selves covered!

everything

nothing

Amazing location, food and staff.

Loved everything about the hotel but drinks unfortunately were terrible.

the buffet food tasted good

the staff was very dismissive, I paid for VIP status and I received no services, no one attended to my needs I had to get everything myself including drinks because the wait staff would never come check on me, the maids kicked us out of the room to clean instead of coming back at a later time, I paid for an upgrade to the room which was around 300$ and I got the same exact room for regular price which is very messed up, and at the reception I could hear the people talking about us in Spanish until they realized I spoke Spanish as well.

Everything. This is our 5th time staying at a lifestyle facility. Everytime we stay at a resort, this is always our choice. Worth the price for what they offer.

Everything was great

What I really liked about this place was the way the staff men treated every one, it didn't matter if they had a bad day or not (which we were not able to notice) but if they did, I really applause them a little loud because they never showed that. They were always willing to help you and assist you. The room, I really consider it a waste because if you're like us who like to enjoy what the hotel can offer you, walk around and being part of every single activity they have, then I consider a studio like this one is not that necessary because you won't be able to squeeze the room. I really loved the shows (MJ my favorite one), anyways, in general I give them an 8.

To be honest, I didn't like the way must of the staff women treated the customers, they used to see them like if they were being made to do that job, I consider they should be more considerated because we don't know who's there having a bad moment and is trying to chill out and forgetting about problems in a job or going through any familiar situation, this is something you must take into account, you treat with different people, every kind of person, humble ones, aggresive customers but must of all from many different cultures, they should be more careful with that. Another thing I didn't like... the discotec if is closed you should update that info in the services you offer, is a little dissapointed and disgusted if customers are thinking they'll dance in one of these nights and when they arrive to know that the discotec is closed because of the famous "pandemia" other activities are working normally why the discotec don't? But anyways, another thing I didn't like was the beach it was not very delightful when we were there this weekend.