Excelente servicio, concierge y Carlos de recepción nos solucionaron la estancia al maximo

Facilities and cleanliness

Hard sell for time share

Breakfast was excellent

The room was noisy

Great hotel. Great facilities.

Internet wifi is terrible, the mattress is extremely soft as a result you sink in the bed which is rather uncomfortable, staff look & treat you differently according to the colour of your wristband, ie- all inclusive get special attention/ treatment. Not very friendly for solo male travellers. At arrival I was seduced to a 50% discount on AI and other bunch of free stuff where it turns up to be a sales propaganda to buy 10y hotel memberships. Not cool at all when you travel to relax. Very uncomfortable situation.

Nice located and good food

Breakfast was good, but different from what we're use to. The variety of food they had was okay, but needed more authentic food.

The waiters were excellent especially Andres! He took really good care of us when it came down to breakfast.

Beautiful location right on the coast. The facilities, restaurants and bars are exceptional. Super comfortable rooms with everything you need and great views.

A little hallway noise one evening after midnight that woke me up for about a half hour. Some inconsiderate guests. But overall excellence of the facility outweighed that situation.

The location is very good. The view from the rooms are excellent. The Breakfast is excellent. The food is excellent. The staff to assist you are courteous.

They need to provide more time with the swimming pool at least until 9 pm and to add lights . The Beach need to be worked to make it suitable to swim and enjoyable. The need a Bar Restaurant & lounge attractive for young visitors. The pre-arranged shows in the night should be at no cost to the guesses of the resort. Eventually, they will expend enough to cover the cost of the event.

Wonderful staff. Excellent pools and pool animation. Comfortable lounge chair. Great cocktails. Manucured flowers and trees. Lots of restaurants nearby.

Food menu is sometimes repeated over different places and the quality is not as good as we expected. The best is the large restaurant la Vilata. The animation in the evening were not as good as other places. The beach is not practical for swimming and the sand is coarse. Other hotels have better beaches.

location and space

staff and service, too many sells for timeshare

The pool,room and the view.

The food not great and that u had to make a reservation for dinner very early in the morning or u had to eat in buffet.The staff was nice but some of them hard to understand us.

The rooms were very nice. The view was awesome. The property was well kept and the staff all were nice.

The beach is awful, we could only use the pool. The food was not good and very over prices. I recommend eating off the property.

Almost everything.

1. The cleanliness of the deck. 2. The lighting of the buffet area. It had a dark feel with dark furniture

good food, friendly personal, daily cleaning, close to town.

The view and position, the bed linen and beds

We originally booked for 2 nights but cancelled our 2nd night. At 8pm on our first night very loud music started just below our room! It was so loud it woke up my husband who was asleep and we could barely hear each other speak. I rang reception and was informed it would continue until 11pm…which it did. We are in our 70’s and my husband is not well. We booked into the Sheraton expecting better. We have stayed in Sheraton hotels in Australia many times and never experienced that.

Pool was awesome.

People who saved the entire area where lounge chairs were next to the pool

convenient location

nothing

location

The room that I booked for 3 people was too small and hotel gave me service for 2 people. I stayed at the other resorts before and they had better service, for sure this hotel is not 5 stars!!!

This was our first time staying at the Sheraton in Puerto Vallarta. We booked three rooms for our family during the Christmas holidays, and we were very happy with our choice of property. We loved the beautiful grounds, the friendly staff, and the proximity to Old Town and the Malecon, Our rooms were very clean and nice and the beds were comfortable. Our room included the buffet breakfast, which we enjoyed in the main restaurant overlooking the ocean. We'll definitely return.

The hallways can be noisy due to the design of the building.

El desayuno el día domingo fue bueno

La comida no tiene variedad, la playa es muy rocosa Overall the quality of the food and attention of the staff was poor just looking out for money instead of offering good services for the price paid. Very bittersweet stay, I hope this review serve as an exclamation sign for the staff and the managers. The good points are the towel service at pool and waiters at the restaurants they are doing their jobs, but for extra activities such as whale seeing or the Maritas tour we felt like we were excluded and the tours were only for foreigners this apply for the shows offered at night too. It is worh mentioning that our room was tearing down apart, the bath and the AC system were just bad. The Pool was good And the food offered there too, but the room service left our dirt dishes out of our room during 3 days. Also the taxi service is very unfair compared to the platforms such as Uber since it cost us 500 mxn instead of 80mn for our trip back to the airport.