Bons quartos ,muitas opções para crianças.

Dificuldade para conseguir uma cadeira de rodas.

Quartos amplos

Deveria ter mais tomadas no quarto e tbm mais locais para pendurar roupa molhada.

The food and variety of option are excellent. Great Breakfast, lunch and dinner... I love the staff, always nice and polite, ready to help with whatever we need. The whole entire resort is beautiful. I would recommend.

I did not like the check-in process. I went with my family on a Sunday; the check-in was at 5pm (booking.com had a different time)., but I only learned about the check-in time after waiting in line for almost 1h. When I got at the front desk, they gave me a temporary bracelet until my rooms were ready. Even though I did the checking earlier, I had to go back to the line again, to make sure my rooms were ready and get my family bracelets. Once again, the line was HUGE, even longer than the first time. I waited in line for another hour. Despite having to get in line twice, what I did not like was the fact of paying for a full day, when you are actually accommodated in your room around 6pm. So basically I paid for a 3 days stay (Sunday, Monday and Tuesday), but the check-in was after 5pm on Sunday; the checkout needs to be done at 11am on Tuesday. Unfortunately it only gives us only a ONE full day at the resort.

everything

nothing

Entertainment everywhere!

The rooms were noisy

Meals are awesome. Excellent variety of good ingredients, many options. I loved it. The aquatic complex is great. O lot of fun for kids and parents.

The Jota city is an amazing idea but you have to pay an extra for everything, so I think it is not worth. I think they could use better this place to perform activities with kids and not only to sell the handmade products. It is a perfect place to teach kids about sustainability. The time I have been there I felt this place was not properly used.

What a great experience for the family, the room was comfortable and big enough. The places for kids experiences were amazingly diversified. I strong recommend.

All extra activities are charged, you need to be prepared for checkout moment.

The place is amazing very comfortable and the staff are so attentions that you feel cozy by them. Tha pools are incredible and so the entertraining.

There has a lot of warm pools but the main ones still are cold. In winter they could also use hot water so we enjoy warm pools at open air. Also the buffet its good but could have more options specially during dinner.