Location was not that bad

1. We had a terrible check in experience with the rude Oyama staff. We were traveling to Kanazawa with two 6 months old babies. We agreed to meet on another separate office as their tight policy was to check in between 4PM and 6PM only. I advised them that our train would have arrived in Kanazawa at 10 minutes to 6PM, so just the time to get there. Even if the staff first told us they would be flexible up to 6:30pm, then they instead advise to be at 6pm sharp. The staff then anticipated a self self check in options by paying in advance, therefore I accepted. However, no instructions have been received via Booking app or email. We therefore got to the Oyama office to check in at 6:07PM, but there was nobody already. We phoned the staff but the communication in English was difficult. Therefore we have been left out of their office with our two babies, waiting for somebody to help. We asked for help on the street and a gentle soul helped us by telling the Oyama staff to come to the office to let us in and finalize the check in. At last, somebody quite disappointed and rude with us came claiming he sent the instructions, while I showed him no email has been sent not received by me. Finally we finished to check in at 6:45PM and we went to the property. 2. The property is quite old and it seemed not cleaned up properly - few hair in the shower, kitchen appliances also not looked all clean...

Great house in an amazing area. At the gates of the castle and a short walk from the market. Very comfortable bed, lots of space. Very stylish and airy.

Checking in was a little inconvenient. Online check in and a key code would be so much better.

Loved the homey feel. It had everything we needed. Wished we'd had more time in Kanazawa.

The house was just wonderful for our 3 night stay in the last days of 2023. The house is very large and due to all our sightseeing in Kanazawa we didn’t really make use of all the space. The house was nicely decorated and had absolutely everything we needed including a range of table and glassware. The location was perfect and we were able to walk to most of the common spots. I forgot a bag at the checkin office and the staff were so kind to bring it to the house!

Somehow the link/address to the check in location led us to a slightly different location but with some help from a local, we soon found the place. Luckily the heating worked well as the house was quite cold.

It was very clean and spacious, a real japanese stay experience

The stairs are very steep and we didn’t find the wifi

Clean, cosy place in the heart of Kanazawa. Perfect stay

Lots of space compared to other apartments and hotel rooms we had stayed in other parts of Japan

The stairs are very narrow and steep so just need extra caution. Would have been great if it had a washing machine

Very beautiful house and there is all you need for 4nights stay.