Easy self-check-in process and the owner made sure that we are comfortable.

NA

excellent

excellent

great location, the views form the window are great, especially at night. walking distance to great restaurants and street food.

the apartment feels like it’s decorated with the bare minimum,no love or design. the kitchen equipments won’t great and still dirty from who ever used it last. there weren’t any instructions on how to use the gym and we spent over 40 min writing back and forwards with our contact to get us registered and able to open the door to the gym.

The view

The location is just over the bridge from district 1. Not really walking distance to market at all. Was tricky to find but part of the rivergate apartments, Building B. All of them are connected to the same pool which was nice but was closed for most of the day for cleaning. Gym was finger print access which I found weird and didn't use. Amenities were very limited. No spare toilet rolls or conditioner. The room looked nice but not what we paid for. Only 4 towels eventhough there was 5 of us.

On the day we were to arrive I got a message to say the room was not for 5 people eventhough I booked weeks ago. I had no choice to accept as I was getting on a plane. Given a studio room with a loft bed and my 3 kids all had to share. When I complained, I was asked what was wrong with it and that it was meant for 5 eventhough I booked a deluxe family room with 2 double beds and a sofa bed. Please be very aware that you probably won't get the rooms in the photos advertised. There was mould in the shower and the bed was very hard that had springs sticking into our backs. Had to pay an extra 3% using debit card.

location/facility

need more easy communication

It was easy to walk across the bridge into district 1. Using Grab taxis was especially easy from the property - there were always plenty of cars. We never had to wait more than 3/4 minutes.

The view

Pool was closed all day on the Monday, despite having a gym it can't be used as it requires a thumb scanner to access. Payment was very difficult, landlord turned up unannounced for payment, then after numerous messages to coordinate a meeting time landlord turned up unarranged once again for payment, waking up the guest during sleep. Not a good system. Requested sofa bed to be made up, it wasn't, landlord said they forgot and I should do it myself. On check-in unable to gain access to the building as its via a security card that's in a locker you need to locate on entry, so had to request another guest to let me in. Finally after agreeing a checkout time the landlord then changed it and asked me to return early from lunch. Definitely NOT a good check-in, payment and check-out system.

The room facilities are same as the photos show, Ms.Thao (owner) is extremely supportive and friendly. View from balcon is Saigon river, super chill.

The location and and rooms were spacious

Everything was good

The view of the city lights was the only positive I could find. Person who met us at the apartment was very nice.

Luxury it was NOT. I had to pay a cleaning fee on top of the nightly rate so I did expect the place to be clean, it was NOT. Location said next to Ben Tan markets, it was NOT.