We had a big problem here. The owner rented this apartment to us without any of the essential equipment this time of year. The apartment was freezing. We couldn't sleep, shower or even comfortably use it. When we requested a heater, the complex informed us that it was owner's responsibility, not theirs. We wrote the owner, who didn't respond. The complex told us that we should just cancel, fight for the money and go somewhere else. Fine plan, but this was at 11p at night!!! Awful, awful Experience!!!!!!!!!!!!!!!!!!!!!!!!