Mi-a fost data o alta camera fata de ceea ce am rezervat initial, undeva in afara hotelului, alt corp, noroc ca am avut sa le explic rezervarea pe booking. Micul dejun este de la 8 la 10 , angajatii au venit de la 9 si am vrut sa iau un pahar de suc, au zis ca imi ajunge ,gata s a inchis, le am zisnca nu am mancat , au zis ca nu ii intereseaza Centrul spa , program foarte scurt spre seara, pana la ora 19:00. De la ora 18:00 incep sa opreasca tot gen saune , lasa doar piscina.

Стаите бяха чисти, банята също , храната супер, обслужването също.

Имаше някаква компания, която явно нямаше търпение в 8 сутринта да закуси на терасата на ресторанта, изобщо не се съобразяваха, че вдигат страшен шум и будят гостите, решили да си починат.

Camera mare, spațioasă, curată, foarte bine întreținută! Micul dejun destul de variat, OK! Personalul amabil și săritor. Ne pare rău că am stat prea puțin ca să ne bucurăm și de piscină și spa.

Nu am remarcat ceva în mod deosebit.

Everything actually

The position is one of the best in Arbanassi, with just a few properties having view towards Veliko Tarnovo from above, and this was the main criteria we choose this location. We had maybe the room with the best view and biggest balcony. The breakfast was good enough, the pool very nice and clean, and large parking. The place is very quiet as the whole Arbanassi village.

- the mattress are just awful, with a hole in the middle probably because they are old. Need to be changed ASAP - the third bed in the room (extendable sofa) kind of old, uncomfortable and making noises. - a broken chair on the balcony - the room needs a little repairs as there were some bumps on wall corners - some soft covers/mattresses for the pool beds would be nice

Fabulous views and super staff

Nothing

The view, the pools, the spa center, location, the food in the restaurant

The breakfast could be more various. The bedsheets and towels are old and too much used. They should be replaced.

The location is nice with views of the mountains in the distance and Veliko Tarnovo. The spar facilities and pools were clean and a pleasure to use (once available). The food was a good standard for the prices and the serving staff were courteous and friendly.

We arrived about 20 minutes early and after being given the keys we asked that the spar facilities be available around 14:30. The written opening time was 13:00 - 18:00 so we didn't think this was much to ask for. Once we arrived at the spar the steam room and infrared sauna were not on. The reception desk at the spar was not manned but it said any issues dial 9 and ask for assistance. We dialed 9 numerous times with no answer so eventually we went to the hotel main reception and asked for assistance. Eventually someone arrived and turned them on and said it will be ready in about 15 minutes. This was not a good start to our relaxing day. (I personally think there should be a safety person in the spar area at all times due to the area having swimming pools etc.) The rooms stated soundproofing but we unfortunately had very noisy neighbour's in the next room who decided to bang around, laugh and joke until way past 2am. (Not the hotels fault but maybe a no noise protocol after say 11pm would prevent this in the future.) The room had a fan but not aircon so we had a very (warm) bad night with the noise and not being able to open the door to cool the room as the next room guests were making a noise which would of made it even louder in our room. Just glad I packed earplugs as I might of left the hotel at 2am in the morning as we were very stressed.

The Spa was very nice. The water in the swimming pools was very clean; it also has 3 saunas. The view from the hotel is amazing

-The hotel could be much better with a good manager. The rooms are not clean, bed sheets same, mattress old; they did not clean or chamge towels in our 3 days stay -Breakfast very basic

Great view, amazing indoor pool, tasty food.

There was no air conditioning in the room, so it was really warm. :(

The reception personnel was very helpful and friendly. The food was very good, tasty, and the waiters very kind. Kids enjoyed the pools mostly, as one of them had warm water. Overall, a great experience for families.

The staff The Location and the view The breakfast

This time round the pool water was dirty and emanated a foul smell Bags of dirty laundry are constantly on the hallways

The views are great. The SPA area was nice and always ready to use during its working hours. The stuff are very nice. The size of the room and its terrace were good. Parking is available on site.

The breakfast was very modest. The SPA area is generally clean but it would be better if the steam room gets cleaned more often. The area is very quiet but unfortunately the hotel rooms lack soundproofing. One could hear every noise from the neighbour rooms.

The location is beautiful, with great view. The hotel is clean and quiet. The room is big. The stuff is good. Breakfast good, quite diversified. Spa and relax zone - ok.

We do not like the beds matress because it's old and used; we didn't rest much. Sanitarary installations ( in the room and at the spa) are old and broken; showers and showers heads are old and broken.

clean pool water

the room furniture was a bit old..