Локацията, любезен персонал , вкусна храна

Everything! It was very clean, comfortable, staff were very friendly and knowledgeable, the food was delicious and the garden - a gem in the summer heat + the kids playground was a hit.

Nothing comes to mind.

The garden is amazing . Full of roses and trees. The staff is helpful and friendly. The food is Bulgarian traditional but very tasty. The rooms are huge and very clean.

n/a

The Complex itself, the service and the cuisine

The short stay there

Location

Staff rude, food expensive, dishes dirty

+++a large garden with green grass and lots of trees +++the garden has a lovely playground for kids (there is even a sandbox) which was very good for us, as we traveled with our 2 years old boy +++we were accommodated in a triple room (room number 3 in the old house), a very nice large room, typically decorated for a Han but without an outside balcony and no refrigerator +++free parking for guests of the complex is just next door. +++the SPA center is small but nice. Although on the first day, the staff claimed that SPA was not functional due to a flood, they still managed to give us access and we enjoyed the sauna, steam bath, and jacuzzi. +++I have used their massage facilities as well and I was very satisfied with this service. +++the Italian restaurant at the second location has wonderful food and Italian specialties +++ It's about 5-10 minutes by car from the location to the Tsarevets Fortress, Veliko Turnovo +there is no air conditioning in the old house, we spent 4 nights here beginning of 1st of June and it was not so hot in Arbanassi so we were fine

-we didn’t receive a cleaning of the room on the first day, we speak to the receptionist and he solved this for the next days -the breakfast buffet area is too small for the number of people and even for the staff it was difficult to refill with food and beverages because of the crowding at certain times -the coffee machine has too little capacity compared to the number of people and therefore we had to call very often someone from the staff to clean it, fill it with water or coffee beans.

Location

Staff, very poor quality, food was poor, repetitive and expensive, spa was not working. Dishes were dirty, staff didn't speak emglish and were rude.

The hotel itself and its grounds are beautiful and well maintained. Food at breakfast and dinner is very good.