Beautiful hotel in the centre of dehli. Lovely rooms with a four poster bed. Staff were extremely attentive and kind.

The property is exactly like the pictures, so gorgeous! The bathroom facilities are great, and the shower was excellent! The restaurant was really nice and the staff were so friendly and hospitable

The bar closes at 11pm, which isn’t a major issue but other than that everything was great!

The location is perfect, near the City Center. The restaurant was quite nice and the staff was very courteous. Food was good.

All of the staff especially the front office staff was really rude. Not willing to help at all. They gave us the tiny room and we requested if we can pay more and upgrade but they said there were no rooms available. Upon looking at booking availability for the same day, we could see that there were still bigger rooms available. There is literally no sound proofing and you can hear everything from other rooms. There were guests making guests shouting in the hall way and the staff was not doing anything about that. When we complained that there was a big party adjacent to our room making extreme loud noises after 1 am, the staff didn’t do anything about. We had to take action by ourselves and shut that down. The staff needs serious training. The place is not a palace, it’s a palace theme. Place needs a refresh. ABSOLUTELY NOT RECOMMEND IT! At the same price we found a much nicer place in the same neighbourhood.

Old heritage looks

Rooms were small Beds were not clean Water comes to room from bathroom

L’atmosphère, l’architecture

Un peu bruyant

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on arrival we were given an upgrade. Undoubtedly the room was lovely, large too, gorgeously decorated. The whole property is lovely and clean and has been maintained well.

although we were given an upgrade which we were grateful for, the room was so noisy. That in part was due to other very inconsiderate guests, talking, singing, shouting at all hours in hallways, in rooms and with their doors open, oblivious to the fact there are other guests who don’t want to hear their voice constantly! However the rooms are absolutely not soundproofed as listed, the property given the design is very echoey. There was also a puppet show next to the pool where the guy uses a hand drum. It goes on for hours from early evening to about 10pm and no one was watching. Unfortunately my partner was very poorly and was trying to sleep, we were in our room from very early on 2 nights and I thought I was going insane from the noise from the drummer, other guests and also the fact our room was ground floor and pool facing, guests kept sitting outside our room windows having drinks (no fault of theirs, but a design flaw and just meant we had an irritating and non restful stay). As mentioned my partner was very poorly, so much so I asked the hotel to call a doctor at around midnight. I believe it was the night manager who attended to us, and tried to help, but there was no doctor available to come. We asked for directions to a pharmacy the next morning (very early) and were told generally where a pharmacy could be found (a taxi journey away). I did feel the hotel could have done a bit more to help here, even more specific directions as we trailed around a lot of closed pharmacies and ended up going to a hospital pharmacy to get urgent medication. Aside from night manager and restaurant staff, the staff at the hotel were pretty disinterested in helping guests or even acknowledging them when guest asked a question from our experience.

The staff (who spoke no English) were willing but poorly trained. The location. The general faxcilities.

The hotel is not managed effectively. We paid twice the rate that the Indians paid. My local friend was horrified at the rate we paid. The staff were keen to help could speak no English. I managed through perseverence to get fried eggs etc for breakfast and tea etc which is what you expect if you are paying £200 night. It would be so simple to transform this hotel into the perfect boutique hotel but I can't see why anyone would return at the prices charged.