Location is great! But is it not a easy hotel for handicapped!!

It is challenge for a handicapped. They have the room adapted, but … to get in the hotel, If you can not go by stairs, you have to go via the service entrance, a small lift, every different ambient has a difference in level - not practical for wheelchair or walker. Going to the bedroom has to go via many turns, get the lift (never forget in case of emergency you can not use the lift to go down!!!) Going to breakfast, we had to pass by few steps down (stairs!!) - the easiest way to go back to the room was by the street and use the main staircase. (The service entrance for the lift, has to ring for someone to come and open. The staff said I was not allowed to stop my car by the front door. Next day, when I realized that the spot in front of the hotel is for handicapped, I asked why they did not let me use it at the reception and they said “oh, sorry!”

Central location

The rooms were awful. Shower was terrible. Disgusting carpets on all floors. Crooked bed and floors. No fridge. There was a note in the room asking us to not take more than five minute showers, and use no electricity. They also tried to sell pillows??? And not eat takeout? We felt like a burdon for being there.

Central location in the town, so easy access to bars / restaurants. I had a lovely view over the square. Nice hot showers and wifi was stable and worked well.

All was good - friendly staff - only down side was that it was a very old fashioned key on a heavy fob rather than a key card

Location was excellent, in the middle of the old town, bars, restaurants and canals. You could walk everywhere including the train station. Beds were great, breakfast good, rooms renovated and clean. Tee and coffee makeing facilities in the room. Helpful staff, some tables also in the back garden, nice old building.

There could have been two things in the bathroom to make it perfect: curtain or door in the shower and hand'shower'/ bideshower next to toilet. And also maybe mini fridge could be added in the room.

Comfort, location, service

nothing to complain

The location of the hotel was excellent, right in the centre in a peaceful area. My room was cosy and comfortable, with coffee and tea-making facilities. The hotel building is amazing with beautiful spacious lounges and resting areas both inside and outside.

I liked everything about the room and the hotel.

The room was gorgeous and the staff was really nice and helpful. The place is really quite and central and the overall castel gives a really dreamy vibe.

I was expecting more from breakfast, not too much choices for the price I paid. I also noticed my coffee supplies were not filled the second day, and I had to ask myself to thse staff. I also did not like to have to separate beds, is okay to have separate matresses but I would have like to have one linen to keep them together (because of this I was falling out of the bed during the night)

Location is middle of the city centre and a beautiful building.

Maintenance is lacking, dirty floors and ceilings. Poor to none amenities and very thin and hard bath textiles. Location is NOT reachable by car. Need to park at public parking garage 5 minutes walking.

Breakfast great, location perfect

The atmosphere is royal! I love old palaces and it’s right in the city center.

The room wasn’t very clean. Cobwebs and mildew.

Nice historic hotel

Hotel is tired and needs refurbishment in the old palace part of the hotel, Obviously Covid has hit everyone but its decore is now very tired

The Room ,the privacy, the confortable bed, the intern room, silence...

i had to do checkout at 11.00 , and you have to walk until the reception to the check out,..the another point

The location of the hotel The price

The structure of going to lifts were odd No services for drinks in the night

Location great! Near restaurants and in town.

Room quite small and parking was across town.

The bed - large room - quiet.

More information about parking - we parked fifteen minutes walk from the hotel. We arrived half an hour too early - and would have appreciated a more dedicated place to leave our bags instead of the room opposite reception.

As always great staff and clean rooms.. Top service