The staff are all friendly and helpful . Bedding and towels and the room were all clean and the bed was very comfortable. I was able to get a table to eat.

I booked a single room. I was given a small room with a double bed and wardrobe and unit with kettle etc. There was no space for any bedside table or bedside lamp on either side of the bed so I had to open the wardrobe drawer to use as a place to put a drink down when on the bed. And leave my phone on the other side of the double bed for my alarm and a night light. there was no mirror in the bedroom to use to dry my hair, I had to angle the TV to see a reflection. The bathroom was clean, the hot water kept cooling down and there is a drainage problem with the shower and I could easily have caused a flood. the food was not great, roast potatoes that were hard from being kept hot too long for example.

Breakfast was good staff friendly

The Whole hotel was badly in need of a good clean it was very dirty and the carpets were filthy we were very disappointed with the accommodation plus the price for this awful inn was £110.50 we are going to complain to Greene king Inns and I have taken photos to show how this inn wasti stay very dissatisfied with the booking

The bed was comfortable - water pressure good. Room could do with an update Evening / night staff were helpful

The breakfast was diabolical and the staff were very rude. Were incapable of wiping a table and got upset every time I asked for basic things.

The outside of the inn is beautiful. The location was good for what we were doing.

When we arrived we couldn’t check in as the staff were busy dealing with a bar full of unhappy customers who had been waiting two hours for food. When we did get a member of staff to help us he was unable to check us in as he was either not trained or it was not his responsibility and we had to wait for someone else. When we were checked in we had to go through a room that had been used for a party by the looks of things however the fire exit door was blocked and we had to move the chairs to get up the stairs. The room was small which was fine but very dark. On checking out, we were 30 minuets after breakfast was finished being served for guests but paying people could still have a breakfast, my husband had just been taking part in an endurance challenge which the staff never knew as he asked how it was, the offer of a coffee or something would have been really lovely.

The bed was comfortable The person doing the breakfast service was very polite and apologetic about our experience but ultimately it wasn’t his fault or anything for him to apologise for. We appreciated his service and friendliness

The room was so small and very dingy. The room is dated and needs to be updated. The bathroom was tiny and shower was so small that neither me or my friend used it. One mirror and this was in the bathroom only. It was relatively clean but it’s just old and needs refurbishment. The person who checked us in didn’t tell us that the door to the ‘hotel’ would be locked at a certain point and you’d need a code to get in. We arrived to the hotel at 12:30 (after our friends wedding reception) and couldn’t get in. We rang the emergency number which is for the general manager Claire and I rang this number multiple times and she didn’t answer. We were freezing- it was so cold and windy. We spent 45 minutes trying to wake someone up to let us in and eventually a guest came out to walk her dogs and she let us in. We would of been locked out all night had this lady not come outside. I sent a text to Claire and I have not received any communication from her since. I feel we are entitled to some compensation for our experience.

food was good and staff were pleasant and helpful.

very noisy room constant noise from refrigeration unit in the kitchens below.

Location by the river was pleasant. Location by river was pleasant.

Bedroom was too small for comfort and constant noise made good sleep impossible. Bathroom hardly big enough to use, WC could have been cleaner and shower soap empty. Waited 55mins for a dried up, virtually inedible breakfast.

Good location, sqeeky pub sign out side of bedroom window unfortunately.

Wouldn't allow me to change booking date at location and booking.com were not helpful.