location

had to wait for breakfast, stains all over the bedroom carpet

Hotel location.

All of Sheffield. It's a dump will never go there again. Avoid

The location was good for what we were looking for.

Lack of services - we had room service leaflets and mentioned on website yet that was not an option after going downstairs and asking the reception. The bed is also on wheels which is strange so constantly rolling away from the headboard.

Very comfy beds, efficient service, decent breakfast and good parking out front.

Very dated rooms and interior of hotel. Could do with remodel but it’s comfy and does the basic job - just pricey for the age.

room comfortable , needed mini fridge , breakfast good , but with the hotel being full due to concert thought they would have been better prepared and had time slots instead of 1st come served basis ? just an opinion as i'm in the same trade ie Head Chef . We were late back and tried looking at room service , the website said its 24hr but when scanning code it wasnt working .

room service wasn't in use ?? having to pay for parking , most hotels include this ? 3pm check in as i checked in online and requested early check in of which wasn't available , when we arrived . no power sockets by the bed .

everything

nothing

Location to Bramall Lane for a concert was good. Welcoming ground floor space

Not enough staff in the restaurant for breakfast to clear tables, given that there were alot of concert goers staying there the night before

Breakfast was hit and miss When we came for breakfast most of dishes were empty

Apart from breakfast everything was alright

Comfortable bed.

Breakfast service was very poor. There were only 2 staff, who were run ragged trying to seat people, serve the food, and clear tables. The food was not replenished quickly enough, and people had to wait - sometimes there was hardly any hot food available. The toaster only toasted bread on one side. Many people were complaining.

Beautiful room and very large balcony

Breakfast was a shambles, came down at 10.10 hardly anything out, no juice no bread no fruit or croissants for the continental breakfast,no sausages no bacon, the scrambled egg was ( well we think that’s what it was) was put out in the small pan it was cooked in, the two ladies working were apologetic, totally not their fault, chef needs to have a constant supply of food to replace cooked items as they start running out, if breakfast hadn’t been included in the price of our room I wouldn’t have paid for breakfast, speaking to others by the lift, we were not the only ones who thought this

Everything was clean , bed was really comfortable

Breakfast was lukewarm to cold, coffee was weak.

Central location. Good standard of accommodation

Nothing

The room was very spacious, clean and had a lovely outlook. The bed was lovely and comfy Breakfast was buffet style but excellent choices, had everything you needed, ( apart from marmalade!) lol We had evening meal at the hotel also, good choice of food, very tasty and excellently cooked.

wasnt anything we didnt like.

great location

poor customer service at check in beds on wheels and uncomfortable very expensive for what it is

Hash browns and coffee Chocolate mini Easter eggs on arrival nice gesture and reception staff lovely

Knifes at breakfast all blunt. No salt and pepper on table as empty pots Staff cleared table over me whilst I was eating Not much pastry choices Staff didn’t explain buffet etc Looked like a lot of asylum seekers staying. - don’t expect this

I like the leisure centre also the hot tub wasn’t working.

the value of the price way to overpriced.

All the staff were friendly and helpful. It was my daughters birthday and they left a lovely card and we were upgraded at no extra cost. We had a wonderful time.

Close to the city centre, spacious room, and great breakfast.

The shower was broken with very low water pressure and water leaking from the sides of the head. The toilet flush was also temperamental. Not the most comfortable bed.

The staff were friendly and helpful… those in Reception , the bar , cleaning staff … everyone . Breakfast was perfect - good variety of hot and cold choices . We ate dinner at the hotel and it was well presented and really good value .

Lovely to have the quay outside of the hotel but , as a result, we were a little way from the city centre . We were told the hotel is due a major refurbishment in the summer and perhaps one or two minor issues (our toilet needed a bit of effort to flush it) will be sorted .

the room view was great , great breakfast good choice , parking good for the hotel

the location too far out from city centre, the room to close to the lift could hear it beeping all night, door in between the rooms could hear next door on the phone.