Parking

Moody staff and expensive boring breakfast

I have very few positive things to say about this hotel, the only thing I can say is that some (and I say "some" on purpose) of the staff were excellent, notably the receptionist who checked us in and checked us out, other staff were much less impressive and the overall hotel is awful.

There is no way this is a hotel you should pay £180 / night for - we went for the slightly larger 'executive' room and this was still a disgrace - this hotel is way worse than a Premier Inn but is pricing itself like a proper hotel - it's a 2-star hotel at best. It's basically a 1960s/1970s hotel that has just been repainted and the rooms fitted with items from an end of season sale at a discount furniture store (i.e. the rejects of the rejects) - they have most things you need (although some of the things they say they have on the Booking.com site they don't), but its all done in the cheapest possible way. To give you the measure of the hotel, they take full payment on arrival - what proper hotel does that, versus taking a 'hold' on your card and they letting you pay on checkout. Equally, they charge you for parking, on top of the £180 / night - the parking that is outside the hotel reception and under the hotel! There is no no air conditioning in the room, just heating, so you can only increase the temperature of the room or open a window onto noisy Sheffield, there is no ability to reduce the temperature via the thermostat. Then, there is no room service - no room service menus, no mention of any ability to obtain food apart from in the 'bar', where because they have a 'happy hour' from 5:30 (buy-one-get-one-free), it is full of people getting drunk and swearing, so you can't take kids there - not sure if the restaurant even opens other than for breakfast, it wasnt open when we wanted food and when we enquired they only mentioned the rowdy bar area. Breakfast was ok, apart from the gormless waitress standing there looking into space whilst the breakfast items ran out and weren't refilled and the dirty tables were left full of prior customers plates etc. - definitely not worth buying the breakfast separately though, I would skip it unless it is included in the price.

Loved the size of the room, and the bed, how we got a big screen tv

Nothing

Rooms where clean could do with smart tvs ie netflix n stuff

Not smart tvs and the night staff

Thank you for making our wedding anniversary special. Your greetings and little treats is very much appreciated. Again, thank you.

Limpio tranquilo un trato excelente

Central for everything we needed, lots of restaurants and shops

The staff could have been more helpful

Great location, my room was large and comfortable.