This is a great location close to town and great family value peak season.

The parking is tight and front rooms can be a bit noisy from the traffic.

It was a good location, decent size room, walking distance to town and free onsite parking.

Very, very dated. Limited sound proofing. In need of some TLC

fantastic location, close to centre however watch out for the steep uphill climb back up to go back to the accommodation!

slightly dated facilities and accommodation.

房间阳台可以看到小城的湖边美景，非常漂亮，离湖边走过去也很方便

Great location, 5 minute walk into town. The staff were very friendly. Room was comfortable. Had basic facilities, tea and coffee making and a small bar fridge. Good value considering how close to town it was.

Towels had stains on them and the entrance carpet was wet.

Breakfast buffet had a great selection and was included which made for an easy start to the day. Rooms were simple but comfy and warm and close to town.

The in room toilet was quite low to the ground and was difficult to use for anyone over 6ft.

It was a lovely and family focused, restaurant was the best part.

Kid friendly

Location

Damp odour in corridor and room

View and Location is Perfect, Staff very friendly and accomodating, best accomodation in Queenstown for the price and quick walk into town.

Breakfast was good consistent and location was on point.

Shower was OK would rather stand alone not over bath but did the job.

Location

Dated and generally run down room and rude staff. Basically an $80 per night motel room in Auckland. The only thing it had going for it was it's proximity to town. Never again.

The location was an easy walk to the Queenstown Central Business District with restaurants and bars and the hotel was transparent about the lack of adequate parking for all the guests.

The hotel has clearly seen better days. The rooms were small and the bathroom was very run down, with the finishes peeling in the bath tub / shower and black mold around the edges. There was no elevator to our room and it opened right onto the main hotel entrance. It served as a place to sleep but I would give this place a miss unless you have no other choice.

Clean, comfortable accommodation within walking distance of Queenstown Gardens, to attend Luma light festival. Good view.

Have stayed here twice now, good price, lake view is 😍 and location is mint, the hill walk back is a mission after a big feed though 😂

The pillows

The location was great, very close to the centre of Queenstown, and everything was within walking distance. The view from the room was really nice, looking over the lake, and though it looked onto the main road, wasn’t actually too noisy. The amenities were pretty stock-standard in terms of what you get from hotels, so wasn’t disappointed that there wasn’t a kitchenette sink or stove-top.

Though it was a good stay, it definitely was on the pricey side for what you got. If you were a travelling couple like us, you could have easily saved some money and downgraded the accomodation and still got the same amenities (possibly even better). Also found that some of the staff didn’t treat us as well as other guests, we have guessed because we were young (and probably looked like we weren’t going to spend any extra money - which we ended up doing).

The receptionists were absolutely amazing. Super helpful and friendly. Place is nice and clean.

Location and value

The location is very central, just a very short walk to the town centre. Cosy rooms

Next extractor fan in bathroom. Mattress very soft but still comfortable.

We had two rooms for our family, and they were perfectly adequate. The bathroom was outdated, but it was very comfortable and we had no problems with anything. Our room was on the bottom floor by the road, and I was happy to find that we could access the street outside without going all the way around, which was great.

The parking for this place is interesting, there is not enough and it was like driving around a rabbit warren. I parked on the road, and that worked for us as our rooms were by the road.

Close to town Comfy beds and linen

Walls are very thin

The pictures on booking.com matched the actual room we booked. Great unique roof style. Great attentive, warm helpful staff. 24.7 reception. The location was good for our first night in NZ QTN and central walk to places nearby. Well priced and affordable. Small milk I'm fridge is a small but convenient bonus. Thankyou for our stay Heartland hotels

That we only spent one night here.

The hotel design look special. The common area to me is special because of the fireplace. Hotel restaurant provides good food. Room shower room come with warmer. Hotel provide baby as requested.

I'm a bit upset by the restaurant staff as I requested a baby high chair at first and they give it to the next customer instead. I have to carry my baby and eat. Hotel car park is messy, no clear instructions until we ask. Room is a bit old, I can smell the mouldy from inside. Staff not so friendly.

Location, very close to the central walking area with shops bars and restaurants, 5’ walk, the magnificent view and nice breakfast.

TV didn’t have Netflix nor YouTube option.

Staff was exceptional. Cheers to Safia, Beth and Chris for the wonderful service.

Chalet Room abit outdated, and being closer to the main road so expect some noise. Room i was staying also had a malfunction heater so the night was cold and the heater to warm the shower take rather long.

很满意。前台执勤小哥还帮我们拿行李送我们到房间，太感谢他！

没有。

Staff here are amazing

There are a lot of stairs, and the hotel is on top of a hill.

The atmosphere was fantastic. We had an upgraded room and the view took our breath away. The amenities were great. I especially loved the wood burning fireplace in the lobby

If I’m going to be really critical (because I thought it was great), it is a little older but still wonderfully cared for. Cardio equipment in the gym didn’t work but weights, hot tub and sauna were great

Very handy to town without being to noisy.

Tap in bathroom was not working properly water on floor.

Great location near the road

Bathrooms are old fashion and very tiny. I didn’t like bath tubs. Shower cubical would have been better.

The staff were lovely and accomodating, for the value of the property the location is great but be aware of the hills. The room service was delicious and prompt.

There was contraction going on next door, which there was no mention of by staff or when booking. Very loud and could literally hear and see the workers a few feet away sitting on the back porch. Not a very relaxing atmosphere. Location wise, it’s okay. Be aware for those of a lower fitness level or older side, it’s a very steep hill from the main street. Don’t be fooled by google maps. Minimal views that I could see from any of the heartland suites, the scenic hotel rooms on the same property have much better views it seems. Cleanliness was pretty poor, sometimes when staying in dated/older motels cleanliness is what really keeps the place together and feeling tidy. However the duvets were all stained. Towels had some suspicious stains as well. Though the bathroom was clean at a glance the shower curtain was wet/unchanged when I arrived and there was visible mould on the bathroom caulk and lining.

Close to town and nice view from the room

Bathtub missing the plug, need to ask from front desk. Construction around the area during visit, limited parking space.