El personal muy atento, amables. El hotel como tal todo limpio

El wifi jajaja un poco lento

La comida,el servició y la animación,el trato al huesped 10/10,todo el personal muy amables,la playa es hermosa.

todo Perfecto lo único que las almohadas sean mas suaves para tener un descanso,todo lo demás perfecto.

Not too big. Close to the beach. Many pool locations and options.

Rooms are very outdated. Property just seems dirty. Everywhere you go you can smell smoke from smokers. Food is VERY below average.

The hotel has access to 2 small beach sections, one is close to the ferry port and the other one is more secluded. The one close to the ferry is crowded with small tables and restaurants. If you like to visit Isla Mujeres you are walking distance from the port.

For starters, the Hotel website is greatly misleading. The pictures are clearly from several years old and the services offered are not accurate. My family wanted to stay in a place that has free shuttle to the airport, we checked the website of the Hotel and it said that offered two types of transfers but we end paying 45 USD. As soon as we arrived we realized the mistake we made. We overheard a customer complaining about a broken air conditioner in their room for two days without being fixed. The Hotel did not have cable TV nor cable internet and the wifi did not work either, when we asked in the front desk they said it was probably my device. This was very inconvenient because we have a child and we need to provide some entertainment for him and I need to check my email. Another problem is that they recycle the plastic cups for serving all drinks. This is positive for the environment, but it should be done in a proper way. I have been in worst places and I have not complained. My issues is that we were not expecting to encounter these issues based on the website and the price we paid.

The hotel has a beautiful beach in front.

This is an old hotel that needs to be upgraded. It looks like there have not been maintenance for years. Breakfast very poor and low quality food. For the price I was expecting a better hotel.

Clean rooms, great view, easy access to the beach, easy access to the ferry, very polite staff.

Would have preferred more Mexican food.

The location was okay

The Woman behind the counter who I thought was the manager was very rude

Water was leaking in the room Staff was not responding

Early morning they started construction work, next to our room