Sehr gute Lage zum Bahnhof und gute Erreichbarkeit der Altstadt. Das Frühstück ist gut und das Personal sehr zuvorkommend.

The bed was very comfortable and the breakfast had a decent selection. The location is perfect, just across the street from the train station and only a 10 minutes walk to central Strasbourg.

Despite the few positive aspects above, this was the worst customer service I have ever experienced at a hotel. Even if you select to pay directly upon arrival, the hotel does a pre-authorization check of your card in advance. My first card did not go through for some reason, and I immediately responded to their message explaining that I had changed my card and to please let me know in advance if there were any issues. I did not hear anything further from them and my reservation remained confirmed even up until the morning of my arrival. The hotel then decided to try the second card at 12pm on the day of my arrival - while I was on the airplane! When I immediately called them to tell them that I was arriving from the airport, I was told that my room had already been canceled and there were no more rooms available; apparently they had a waiting list of people and one person was already offered my room as soon as they canceled my reservation. For the inconvenience, I was offered to stay in a room that was not nearby to this hotel. Unfortunately, this was not an acceptable solution for me because I was on a work trip with 4 other coworkers staying in this hotel, and on top of it, I am pregnant and did not need the added stress of this entire situation. I have never stayed at any place where their administration waits until the day of a person's arrival to check a card and cancel the reservation. If they had made the second attempt in advance, when I promptly changed my card and notified them of this, then I would have been more than happy to provide my husband's card or a coworker's card to ensure the reservation was not canceled. After expressing my discontent at the situation in person, they suddenly found me an available room 1 hour later. As happy as I was to not have to go somewhere else, this was honestly the most stressful and unbelievable experience and should never happen to anyone, pregnant or otherwise. Need to improve your administration skills!

WOW! What a wonderful establishment. We had the expected 200m walk from the station and met an exceptional receptionist Gabriel who was able to expertly convey so much information about the hotel and the town. I can't compliment her enough. Without even asking, Gabriel found us another room as we arrived early and this was an upgrade to an spectacularly huge room. This is the company's policy I found out later. Nothing was too much trouble for the staff here, who had been really well trained in superb customer service. This extended also to the staff in the breakfast resturant (the food was really tasty and plentiful and replenished right up until the end of service. Would love to return to Strasburg and stay here again.

Nothing

Good location, nice and helpful staff

the breakfest was announced as exeptional - the food was ok but a really small variety of food so we were quite disappointed, quite old furniture - the picutres on the website are not what we had

Die Nähe zum Bahnhof und in die Altstadt

Keine Minibar, kein Wasserkocher auf dem Zimmer

Elegimos este hotel por su cercanía a la estación central de Estrasburgo (que está justo enfrente) y por el precio, que incluía el desayuno. Caminando, en un paseo de un cuarto de hora más o menos, se llega al centro histórico de la ciudad con facilidad. Cerca del hotel hay restaurantes y comercios. La atención del personal fue muy correcta y agradable y agradecimos que las chicas que nos atendieron hablaran español. La habitación era cómoda aunque sin mucho atractivo (necesitaría ser renovada; en el hotel, en este momento -marzo de 2024-, se están renovando las habitaciones, según pudimos ver). Había caja fuerte en la habitación sin coste adicional. El desayuno, el habitual en los hoteles.

Aunque solo utilizamos el hotel para ir a dormir, hubiéramos agradecido que la habitación ofreciera un aspecto más acogedor para hacer honor al nombre del hotel.

Everything. Location, nice and friendly staff, nice room, comfy bed,good bathroom, very good breakfast

None

Location is extremely convenient, just a few steps away from the Gare and at a walking distance from most touristic attractions. The bedrooms are comfortable and clean, and breakfast has plenty of options. The staff is very corteous.

If the curtins are closed the bedroom gets a little too dark, since the lamps are not very bright. Also, it would have been nice to have a mini fridge.

Very good breakfast for a three-start hotel.

Tout. RAS

Rien

La sympathie du personnel, le confort et la praticité de la chambre, le petit déjeuner

Rien :)

The room is nice and cozy. Staff is friendly and helpful

None

Muy centrico, habitacion pequeña pero bien acondicionada, buen desayuno. Personal atento

Frühstück ist gemessen an französischen Standrads wirklich üppig, gemessen an deutschen Standards eher frugal - aber in Ordnung

Es geht immer besser

Le petit déjeuner

Un bruit à 5H30 du matin en continue. Nous étions au 2ème étage et le bruit venait des étages supérieur. On aurait vraiment dit qu’un TGV passait au dessus de nous de 5H30 jusqu’à notre départ à 7H30.

The location was excellent. A very short walk from the train station and a very easy walk into the town. This hotel had the most comfortable beds and pillows we have encountered on our trip. The breakfast was simple but delicious.

ניקיון, שירות

ארוחת בוקר חסר מים בחדר

nice location, breakfast and nice rest

nothing

L'emplacement est idéal quand on vient en train. La chambre 301 est spacieuse et lumineuse. Le petit dejeuner offre un choix qui devrait satisfaire tous les appétits.

La baignoire et la douche pourrait être plus modernes, ainsi que le chauffage avec ses gros radiateurs.

L'emplacement

L'insonorisation, Salle de bain B vieillotte, petit déjeuner buffet bien sans plus

Das Bett war sehr bequem und die Bahnhof und Stradtlage.

Das Frühstück war sehr überschaubar und wenig ansprechend. Unser Zimmer war sehr einfach und abgewohnt.

Breakfast excellent, location excellent. The staff were friendly snd helpful and we were given a free upgrade.

A bit more wardrobe space

The location, the room was so clean. its like new. the staff on that day sept 6-7 was so friendly. The Buffet breakfast. the free luggage room (after checkout).

there was a red sofa in our room, its dusty for me. im too allergic with dust. The aircon is not that cold i dont know if they controll it.

friendly staff, clean , good bed , room size vey good, good breakfast , location excelent

We had anoisy neighbours sound proofing not good

The hotel was gracious enough to grant our request for a room in an upper floor with a view. We were not only given a room in the top most floor but a room with an outstanding view of the Strasbourg Central Station. The buffet breakfast we had was also very satisfying with unlimited croissants and various breads to choose from, fruits and drinks.

Just like most hotels we booked for this summer tour, it would have been nice (on a personal hygiene preference) if the toilets had bidet or water spray.

Staff was friendly and helpful. Our room was rather nice and bathroom as well, location was great.

Breakfeast could be more varied, the bed was comfortable, but pillows could be softer.

Fantastic location. Super breakfast. Great rooms. Super place to store our bicycles.

I recently had the pleasure of staying at Le Grand Hotel, and I must say, it was an exceptional experience from start to finish. The hotel's location, right in front of the train station, proved to be incredibly convenient, and everything about the stay exceeded my expectations. First and foremost, the room provided to me was spacious and comfortable. The large windows in the room provided a lovely view, adding to the overall appeal. One aspect that truly stood out was the warm and friendly staff. The hotel staff was always ready to assist with any inquiries or requests, making me feel like a valued guest throughout my visit. The highlight of each morning was the excellent breakfast offered at the hotel. The spread was diverse and high quality, catering to various tastes and dietary preferences. From a delectable selection of pastries to freshly brewed coffee, the breakfast was a perfect way to kickstart each day.

The kindness of the staff

In the morning, the breakfast room is getting quite full!

Simple clean room. Good shower. Excellent breakfast with good choice of cut fresh fruit and yoghurts. 12:00 checkout giving time to see Strasbourg in the morning.

Nothing