Einzigartige Lage direkt am Meer inmitten der Stadt. Wunderschöne Anlage. Gute Ausstattung. Sehr ausgewogenes und umfangreiches Frühstücksangebot.

Zimmer auf der „Rückseite“ zur City hin recht laut. Schnippisches, unangemessenes Verhalten an der Rezeption nachdem die Rechnungsbestandteile bezglch. der Inanspruchnahme von offensichtlich von uns nicht verzehrten Waren aus der MiniBar reklamiert wurde. Die Rechnung wurde zwar sofort korrigiert, aber erst nachdem mit dem Kollegen über das „typische Gästeverhalten“ auf spanisch abgelästert wurde. Ich kenne es im übrigen auch so, dass man beim Checkout gefragt wird, ob überhaupt etwas verzehrt wurde.

Access to the beach.

DO NOT STAY THERE! We tried 3 rooms in three days, which were equally dirty, moldy, and very old. We paid an upgrade fee for a bigger room which was okay, but definitely not five star quality. The service was below standard, breakfast inedible, with cockroaches in the breakfast area which I pointed out to the chef who did nothing about it. At checkout, I found a supplementary charge of 70 euros per night for an additional guest, which was never mentioned when I paid for the room upgrade. I was calm in explaining to the manager that I upgraded the room and paid the difference and that the supplementary charge should’ve been mentioned then and also that the room is a double occupancy room on their website but he was was raising his voice, interrupting me, and slamming my booking on the table. I told him I’m happy to pay it for the first night (before the upgrade) but will not pay for the two additional nights, he then grabbed the phone and threatened me with calling the police which I laughed off and agreed to. The police informed me that this is a private matter and that they can only mediate. I reiterated that I am not paying the two nights which then the hotel “manager” agreed to wasting my time and realizing that his scare tactics are futile. They are a bunch of bullies running a poor quality bed and breakfast who will attempt to strong arm you into paying for things that you shouldn’t pay for and lie about a five star quality that does not exist, it’s a two start at best. Stay away. Trust me. Or be ready for a police encounter :)

Great location with access to the beach. Staff awesome and bonus entertainment/performance on the Weekend.

Nil

Staff, meals, location.

Very close to the beach but not with a private access to it. Rooms are overall old and need to be refreshed.

Location is nice, easy access to the beach. Rooms are spacious.

The room was different from what we booked. Amenities in the room very poor. Staff not fluent in English. Overall service not really 5-stars.

The location being right beside the beach is excellent. The pool and showers between pool and sea was brilliant. Entertainment each evening was quite good. The preferred lounge albeit beside reception was a decent perk. We enjoyed the barby on Tuesdays and the free boat trip on Thursdays. Very good breakfast options - especially the choice of eggs / omelettes / pancakes made fresh each day and broad range of fruit.

Not quite 5 star and tt is a little overpriced. The staff are not as accommodating as I would expect given it claims to be 5 star. Most restaurants around the area are effectively beach-style food but acceptable.

Nice location, near the beachfront. There is not private beach (should be mentioned somewhere).

Eventhough there are nice terraces you are not allowed to smoke anywhere outside except one corner in the entire hotel facilities. I enjoy smoking cigars, especially when I am on vacation. The fact that you cannot smoke in the bars and beachfront caffee, I didn’t spend any money in the hotel sonI enjoyed my time elsewhere. I used tolhe hotel just for sleepover. The service at the facilities is really poor.

Buffet breakfast was very varied and sitting on the open deck looking over the tranquil gardens and beach.

Not a lot could be better.

Staff is amazing, Food is awesome, perfect location and we are going back

Excellent location and staff were very good. Clean and well maintained, excellent if slightly over attentive service

No beach facilities, small pool and relatively tired outside Preferred Customer area. Buffet limited if vegan or staying long period

Perfect location, great variety of breakfasts, a wonderful garden

Some managers and employees are always irritated, unfriendly and even angry. A terrible smell of dampness in the rooms with jacuzzi. It would be a great four-star hotel, but for five stars, the price is too high and it does not meet the criteria for hotels of this class.

Big bedroom, comfortable beds and lovely balcony. The pool is amazing and the access to the beach is very easy. Breakfast with a lot of options.

All good

Location and beds Reception & Porte ring staff were excellent

Miserable staff Poor service at bars Staff were unfriendly and service at all bars and breakfast were miserable, unfriendly and had no customer service skills

Location is excellent and why we come to this hotel however it’s the first time we have come under the Secrets title

Service was so lack lustre. Julian on the front desk was unnecessarily rude to us on arrival, we had a error on the bill on arrival which was €500 more than expected , he told one of my party to sssh, raised his voice constantly and even slammed his hands on the desk in anger when confronted that the bill was incorrect. I asked him to calm down and that his actions were unacceptable and unkind, Carla calmed him down and rectified the error brilliantly. No apology at all for his behaviour. Nico the baggage assistant was a nice helpful chap. The staff really don’t look happy at all, the hotel is tired , simple 5*standards are not quite there, threadbare towels, old glasses and plates left discarded by pool/cafe/lounge areas daily ,inconsistent cleaning of rooms, lack of replenishment of products. Strangely we received a welcome message three days after arrival for a completely different person and a card advising the weather on one day- nice touch but inconsistent.

Beautiful and in a great location

Spa /gym staff a bit incompetent and also overbearing. For instance, air con unit is causing puddles in the gym floor but we’re asked not to talk to each other. Gym not opened until 11am, often no staff about but will then tell you off for not completing a disclaimer that is hidden in a drawer

Beautiful grounds, nice location

Our room was dark with no frontal sea view as expected & paid for. The terrace was shabby & not useable. Air con poor

Breakfast first class. Room very comfortable, but a big step down to the door and bathroom. Quite dangerous. Shower did leak but very clean. Location great. The evening entertainment was fantastic…great fun.

Nothing.

amazing, fully renovated hotel with gorgeous design, pool infrastructure and atmosphere with DJ incredible breakfast, lunch on very high level staff extremely helpfully all the time great rest for everyone

none

This hotel exceeded our expectations we usually visit the north of the island but have never found accommodation anywhere in Mallorca that we would like to return too, were already planning a second visit this year to Villamil .... fantastic relaxing exceptional hotel

Breakfast very good. Staff very friendly. Location extremely good.

Drinks expensive.

Location

Breakfast and lack of management in entire place.