Property was beautiful. Classy and lovely decor. Staff were very friendly and helpful

No pool or roof terrace available due to restoration work from the earthquake. Wasn’t made aware before arrival

Personale molto gentile e disponibile. Posizione ottima per tutti gli spostamenti.

I am very happy that I found Riad Flam, and I am very pleased with how they treated me as a guest! The staff, in particular, were very friendly and helpful! A great breakfast that started the day perfectly, leaving me satisfied and full! I enjoyed sitting on their rooftop terrace in the evenings, watching the sunset and the stars! I can recommend it! The terrace also works well if you want to sunbathe during the day. The first room I got on the ground floor was not quite as I wished, and the staff were immediately helpful in finding a new room the next day. The room I got upstairs was very cozy and nice! Great location too, to be able to walk to practically all the sights in the area, with many good restaurants and markets nearby too! I can definitely see myself coming back!

The rooftop terrace could have had a bit cozier lighting in the evening, even though the stars are the best illumination, but sometimes there can be cloudy evenings too :) The rooftop terrace could also have had more umbrellas! I thought the pool would be somewhat bigger and more private, but it's basically located in the lobby, so it never felt entirely comfortable or peaceful to be in the pool among other guests coming in and out of the property

Tolles Hotel wir kommen wieder Personal sehr Freundlich

Le personnel a été très chaleureux et accueillant toujours à notre disposition pour des renseignements. le Riad est un très bel endroit très bien aménagé. Nous avons fait sur place un excellent dîner.

Unsere Suite war liebevoll ausgestattet mit vielen wunderschönen Details. Das Bett war sehr bequem. Das Bad war grosszügig. Ebenfalls die Dusche. Frühstück war immer schön angerichtet und grosszügig. Das Personal war sehr nett und hilfsbereit und immer mit Rat und Tat zu Seite. Wir werden auf jeden Fall wieder zurückkommen. Vielen ❤️-lichen Dank für alles. 😊

Es fehlt eine abschliessbare Türe zum Bad. Dies könnte allenfalls ein Problem sein. Die Dachterrasse könnte noch verschönert werden mit Pflanzen usw.

The Riad is located in the Medina but in a quiet well lit road that is easy to find your way back to at night. it is really quiet. The room we stayed in was beautiful and the roof top terrace was a perfect place to relax in the December sun. We had a lovely hamman and massage at the property, breakfast was delicious and nothing was too much trouble. everything was spotlessly clean.

Nothing

The staff was amazing, so friendly and couldn’t do enough for you. Property was beautiful and relaxing. Location was brilliant!

Nothing - would definitely stay here again when I return to Marrakesh.

La struttura é splendida, delicata, intima, pulita e con il pesonale efficiente. Sono stati veramente fantastici; accoglienti e discreti. TOP!

Nulla legato alla struttura o al personale. Peccato aver avuto solo pochi giorni, se ritorneremo a Marrakech sicuramente vorremo tornare al Riad Flam!

Wspaniała obsługa, śniadanie w pokoju, śniadanie na tarasie. Wszystko co sobie zażyczyłam było bez problemu załatwione. Wygodnie, czysto, pysznie.

El personal molt simpàtic, instal·lacions netes, un bon esmorzar, centric. És molt bona opció.

Calme, zen, joli, très bon accueil !

Pas de fenêtre qui s’ouvre dans la chambre !

Ubicación muy céntrica aunque las calles son estrechas y oscuras. Cuando te fijas te das cuenta que hay cámaras por todas las callejuelas de Marrakech, quizás por eso te sientes seguro. Suite Deluxe muy grande y cómoda. La cama confortable. Desayuno increíble, típico marroquí. Todo servido con cerámica y latón . Muy bonito. Personal amable y muy atento. Discreto y servicial.

Cannot fault the staff or the quality of service at this Riad. Nothing was too much trouble. It is kept very clean and the room cleaning service is excellent. Breakfast is very relaxed being served between 9-11am. Fruit salad, yoghurt, breads, cakes, conserve, freshly squeezed orange juice, coffee or tea. I am Coeliac and I was catered for with my own morning bread, although i went off it after a couple of days just due to repetition and opted for omelettes instead which were delicious. The Riad itself is very well presented and decorated. It is very traditional with some quirky additions like buddha statues - some great furniture We did not choose to utilise the hammam or spa at the Riad as the respective rooms were very small, preferring to visit a dedicated facility - so i cannot comment on the quality of treatments. We ate at the Riad Once - having a traditional chicken tagine - this was simply and traditionally flavoured - tasty and enjoyable. There is no menu, just have a chat with the manager Mr Kalif or Issa (may have spelt wrong) the night manager and discuss what is available. Listen to their recommendations on shopping or restaurants - it will probably be the only place you will be given genuine advice without there being an ulterior motive (if you are used to travelling in such countries you will know what i mean) There is a roof terrace with day beds a shower and a jacuzzi - do not expect this to be hot - it is cold. We welcomed this, but another guest did not - i cannot imagine why in 36 degrees you would not want to cool off but everyone is different. It is a 5 min walk or 10 min slow amble to the square and souks or equally to the palace. You are literally right by a taxi rank 2 min walk, so its location is the best i have had to date. The rooms are lovely, we did have to change room (see below) but the second room the bed was actually more comfortable and it had a chilled floor - amazing. Each room has AC. It has a TV but these do not work.

OK - so this is not a criticism per say, but just honest reporting. The AC in our room (on the top floor) was not working properly and for the whole time we were there there were workmen on the roof above banging and knocking, which was maddening. OK we could have been out all day, but this is our 3rd time in Marrakech and it was as much about chilling in the Riad as being out, we were there for 7 days. We were kept out of our room for a whole day while they dismantled the bathroom unit, only to be told it was finished at 6pm, then finding out it still didn't work and having to change rooms. - pack up and unpack. We should have just been moved that morning really. The first day we went on the roof terrace and there were no umbrellas. They soon arrived but 2 of the 3 bases were broken, so as we were laying on our loungers 2 workmen were angle grinding, banging and arc welding 2 bases back together within 3 metres of us. This is not forgivable really. These should have been taken away and fixed somewhere else. I work in construction so I spent pretty much most of the week being subjected to just more building work noise. I genuinely think they do not realise about the impact of noise or that some guests need some quiet escapism at the Riad - and this should be sacred. One last thing, every morning until 11am there was a scooter parked in the beautiful Riad courtyard right next to the lovely plunge pool - I did not enjoy having breakfast feeling like i was in a car park. This should not be allowed. If they could take these advisories on board - it should achieve 5 stars for its grade.

Riad très charmant, avec belle décoration. Le petit déjeuner est bon, mais pas vraiment varié. Les personnels sont juste adorables, tous au petit soin et avec le sourire.

Le jacuzzi n’est pas réinstallé après le sinistre. Il n’y avait aucune information à ce sujet. Il est placé dans une rue très calme, au premier moment peut être effrayant, mais il n’y a pas de danger. J’ai rentré plusieurs fois tard et aucun soucis. Petit déjeuner peut être un peu plus varié, mais il est bon.

The riad was beautiful the decor. The staff made you feel comfortable. The place was peaceful

The jacuzzi was a let down..it said on advert it was available..when it wasnt

Beyond my expectations. An absolute dream - the staff was very friendly and helpful. Felt like home the minute I walked thru the doors. Highly recommend Riad Flam & Spa - will stay again Location was very close to all the markets - walking distance to many places.

Wish they had a refrigerator in the room to keep your water and soft drinks cold

There are no words to express the warm hospitality of all the staff. They make you feel welcome and well taken care of even before you land in Marrakesh. They organised a transfer from the airport with an Italian speaking driver, they put petals on the floor for my mum’s birthday. The breakfast is varied and delicious, the dinner typical and absolutely to try, the massage a must. The Riad is an oasis of tranquility from the hustle and bustle of the busy streets of the medina and is just 10 mins away from the main square. We will always take with us your warm smiles, your friendly manners in un unforgettable beautiful Marrakesh. Thank you for making our stay one to remember. Loads of love from Italy.

The Wi-Fi is sometimes not very powerful inside the room but not a problem outside in the garden. But this is a blessing because it is a holiday and everyone should RELAX!!! Make the most of this gorgeous place and staff.

Fantastic ryad that exemplifies how you should stay in Marrakech. Beautiful courtyard. Great rooftop area to lounge in the sun. Attentive staff who go out of their way to make sure you are well cared for. Nothing is too much. Location not too bad - just ten to fifteen minutes walk into the centre of the medina.

Rooftop pool is small -slightly bigger than a jacuzzi - and cold.

great location, just far enough away from the main square about 10 min walk. the staff were first rate and facilities second to none. reward yourself and book here on your trip to Marrakech

Riad Flam was superb, in a great location, great rooms, very clean and overall a lovely comfortable stay. All staff were very friendly and helpful, especially Issam who helped with ideas of what to do, where to eat and was always on hand to answer any questions.

Location was excellent, very central. We booked two rooms, one was outstanding, the other was not what we had booked and was very disappointing.

Of the two rooms we booked, one privilege suite and one deluxe suite, the deluxe suite was not as advertised and think this was an apartment to accommodate staff or families. It was not worth the rate that was paid and had no amenities such as safe or fridge or toiletries and had no view of the courtyard nor a window. Very disappointing.

Beautifully decorated Riad with ornate cedar and marble, comfortable courtyard cane armchairs and salons for dining, and quality solarium lounges and rooftop spa, makes this an idyllic haven in the middle of Marrakech medina, complete with Hamam, massage room and a restaurant serving delicious Moroccan tagines and cakes, for an all inclusive total relaxing experience. Very well looked after by staff who go beyond mere assistance, they are friendly and attentive and warm hearted.

Anything that wasn’t right was immediately addressed by excellent service

Perfect location close to all the sites and can walk around the area easily and the alley to the riad is lit at night. Staff were very helpful and accomodating and made extra dishes for us at each breakfast and always welcomed us with a smile. Roof terrace was a lovely place to unwind and relax after the busy centre. Rooms were a nice size and it was like a little bubble away from the centre.

Hot tub was out of action, which is a shame as the reason we booked was for a quick dip.

Very Nice Riad - perfekt location - close to everything. excellent service, very friendly staff and very good breakfast. we will be back. Thanks 🙏🏻

nothing

Staff were so welcoming & attentive. Riad Flam made for the perfect stay in a Marrakech, a serene setting to enjoy some peace along side the hustle & bustle of the Medina.

beautiful place spotless rooms and great terrace

stayed twice in different rooms and in one room you could hear birds singing from very early and the other we heard nothing

silence , comfort and spa

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