The breakfast was nice - it was also good that it went on until 10.30am. The hotel surroundings are nice and peaceful.

The rooms were too hot - because the doors led out to a shared balcony / walk way it wasn't very private to have the door open to let air in and also couldn't have the doors open at night. Would have been better to have a window to open. Also would have been nice to have swimming times for the pool e.g. when kids wouldn't be in there.

The hotel is in quite place, the room was clean, bed was comfortable, open buffet English breakfast was good.

There could be a coffee machine or tea machine for breakfast so people could have tea or drink as much as they like.

The grounds are lovely around the hotel. The glass walkways linking the reception to the rooms are magical for kids and adults alike, as you immediately feel like you are on safari. Rooms were clean and spacious, but dated. Breakfasts were great and staff were very accommodating of dietary needs. The swimming pool was a bonus. My kids loved the experience.

The hotel would benefit from some maintenance and updating. The doors as you enter the hotel are so heavy and quite unfriendly to disabled guests. The sink didn't drain in the bathroom in the first room we were given and the second had no radiators working and heat was instead supplied by oil filled radiators. Better not to be cold, but this is not a normal experience for a guest in a hotel and an office room off the reception was full of oil filled radiators, suggesting a bigger problem with the central heating. I previously stayed here 17 years ago on my wedding night and disappointingly the rooms didn't look much different and could do with modernising. We enjoyed our experience all the same though as Marwell is a unique experience.

Lovely unusual setting. Very quiet. The property seemed well maintained. The underfloor heating in the bathroom was great.

The toilet had not been flushed which seemed odd as the bathroom was clean. I was woken at 3.00am by very loud banging in the heating system. It stopped after about 15 minutes. The room was rather dark as it didn’t face the sun. No alternative to cow milk at breakfast.

Clean, good value, nice breakfast, lots of choice. Pretty setting.

No complaints.

As always, i had a lovely stay. I always stay here if im working in the area. Food is always excellent and staff are always happy to help.

No issues on this occasion.

The breakfast was varied and of good quality. The room was comfortable and tidy, and the amenities worked well. The bed was clean and comfortable and the cleaners did a good job. Staff are really friendly and helpful throughout the hotel.

Bathrooms require a little updating, and the fire alarm went off early one morning due to sensitivity. I cannot fault the staff nor breakfasts served.

We were visiting for a wedding in a local venue so needed to check in earlier - we were able to leave our details and take a card to allow us to check in properly once we returned after the wedding. The bedrooms are nice, everything you need for a short stay

It was very hot in the room, even with the weather being fairly poor outside it felt too hot, with only a small fan to help. The rooms are fairly dated, which fits in with the rustic charm and makes it feel like you're actually in the jungle sort of, but also does need a bit of updating! The only 2 decent lagers at the bar were both off.

loved the layout of the hotel. pool was a lovely addition

our room was dated and dirty. staff were all grumpy young staff who were abrupt and rude. breakfast was poor quality especially the sausage and over cooked eggs. my daughter has an allergy and when we asked for clarification she huffed and pointed out what she couldn’t have but expected us to use the same serving spoon to serve it. really bad cross contamination

The reception staff were really friendly and helpful

Bar and restaurant staff were not very attentive as they were not always available, and on 2 occasions, the reception staff had to go and find the bar staff. there was also a strong damp smell in the corridors.

Noisy from children’s party, rooms very dated

Location good initial check in good. Our room bath was blocked moved to another room bath already full of water that would not drain. 3rd room tv not working . On website bar menu cheaper than restaurant in reality it was not. Went to local pub for tea.

Bedrooms need to be checked before new guests. Food should be as advertised on web site.

Location

Breakfast was awful...waited 49mins...1 poor young girl trying to serve everyone

Great stop over before our cruise from Southampton

All ok

very helpful staff as had disabled daughters with me

corridors to rooms very cold in that cold spell weather

great for work , swimming pool and sauna a great advantage as was ample parking in a quiet area

shower water pressure very low

The convenience and area. The ease of booking. The size of the room was adequate for what we needed.

The pool was fully booked which was a reason why we booked the hotel rather than elsewhere. The beds were 2 beds pushed together which were not at the same height.

The setting was good.

It was cold in the open areas. And the food served was average.

Staff were friendly room was immaculate

Having visited the zoo the location is perfect - The style of the rooms in lodges is great especially as you get views looking out into wild woodlands.

The room was really hot at night despite the radiator being turned off. There was a wedding party in but Breakfast was really slow and unorganised. We had to wait ages for a table even after booking it, the dining room was messy and we had to ask for hot water, cups and plates and more of some of the food, but finding staff for this was difficult.