I loved EVERYTHING in the hotel. From the architecture to the Location, this hotel is superb. Buuuut what I loved most was the service. Staff there really is something else. I had some problems with my train and arrived late, they were able to help me with everything I needed at the moment...the same when I was leaving, they managed to help me FLY over the swiss alps and as I didn't have time to come back to the hotel even made me breakfast to go! Thank you for making my days PERFECT! I will definetely bring my family back to The Omnia.

NOTHING

The best hotel i have ever been in. The staff is very nice, the spa is amazing, outside jaccuzy with the view is a dream, a few saunas, towels and water as many as you need, so quiet and beutiful. the room big and beautiful, the view from the terrace is amazing. Even the sleepers are the most cozy i saw in hotels. Breakfast and Dinner are really good. The waitresses uniform is lovely. They think about every little detail, when we left they gave us a box of chocolate!

Nothing

Top service from front desk to shuttle service

The room, the staff, the facilities- amazing.

Nothing.

literally everything. staff is super good and helpful

The staffs are exceptional, friendly and very helpful.

Nothing.

Very nice facility but it is the staff is what sets Omnia apart. Very attentive and helpful without being intrusive. Expensive but truly delicious food. Recommend wine menu with Timo. And the pool is a heaven.

Hard to find any faults. I would like the pool and sauna to stay open longer. But this was a minor issue.

Everything. The service is amazing. They greet you by name, know what room you are staying in, and do everything they can to make sure you are comfortable. When my wife had a sore throat, they offered to bring up a hot water maker, tea, honey, lemon, and meds. When they saw me later, they also asked to see how she was doing. At breakfast, they made her ginger tea without us asking. The staff are also very knowledgeable about the area, and have actually hiked most of the trails so they can give you real life recommendations. The rooms are well designed, clean, and comfortable. Housekeeping catches the small things. For example, they saw that we used a bath matt and a hand towel next to the shower to keep the floor dry (those dang half shower doors. So the next day they left us with two bath mats. Oh, and the complimentary house bourbon! Never, have I ever experienced this.

I wish they had a few more cooked options out for breakfast instead of having to order

Breakfast options were very good, and a good quality. View was out of the back of the building but with the buildingwork ongoing in the front this was ok. Room was good quality. SPA was very good. Staff - very accomodating/excellent.

Building work in front of the hotel.

service, fabulous staff

no shower

The Staffs are very professional, every single one is very very nice, even before we arrive till we leave. The room is great, clean and new. Breakfast is also very good. If we are going to Zermatt again, we will definitely stay at The Omnia again.

None

Everything!

Nothing to complain about, except for a too short stay.

Excellent breakfast, with an even better view. The staff is exceptionally trained and very focused on their guests. The rooms all have great views and the beds are extremely comfortable. The pool and spa are excellent (again, with a fantastic view). Definitely worth a visit, even if only for one night!

Staff made birthday and anniversary celebrations even more special and created life time memories. Suite up grade and decoration touches showed they understood the importance of the occasions. Thank you.

Nothing.

everything was perfect! words cannot describe how amazing this resort is. very friendly and kind staff, the hotel manager was waiting for our arrival to welcome us with smile and kind words.

nothing!