breakfast was fantastic

friday night dinner - i thought the meat selection and cooked vegetables were sparse - considering the price! the potatoes were cold!

Emplacement exceptionnel des buffets excellents

le personnel très peu à l’écoute,la propreté des chambres inadmissible pour un établissement d’un tel niveau et du prix des chambres 6 jours pour réparer des dysfonctionnements aucune communication du personnel

The location is great. Eating on the terrace with an amazing view was lovely. Some delicious food, the salads and deserts were great. The bathroom in our room was nice with a seperate bath and walk in shower. Lovely toiletries and towels.

The room was tiny and nothing special. It is extremely expensive and we expected more. The safe didn't work. The TV was tiny and kept turning off. There was an empty space in the room that looked like furniture was missing. All in all we were disappointed.

Les équipements, la situation, le petit déjeuner.

La désinvolture du personnel du front desk, le room service mal approvisionné.

Location was great Breakfast was super and fresh

All was good

A localização é excelente

Quartos com muito ácaro e funcionários sem interesse para ajudar Tivemos que mudar de quarto 3 vezes Absurdo

Everything was fine Professional staff Beautiful room We’ll come back

Pésimo servicio en recepción, instalaciones viejas, muy escasos alimentos, y mala calidad

Quantity and variety of food available. Staff available during meal. Freshly squeezed orange juice was delicious!

Love it.

No clear explanation about what is in the food.

Modern, clean and tidy. Views over Jerusalem.

Unclear which desk was reception or how concierge could help us.

Our old city view balcony room on the 10th floor was excellent with lovely views,but our daughters’ room on the 5th floor overlooking a main road junction were noisy from traffic.The view from the Bersnda restaurant of the old city was beautiful. The head concierge,Eviator,was outstanding-extremely helpful,knowledgeable and full of charm and personality. The guides he arranged for us (Hannah for the old city walking tour and Etai for Masada and the Dead Sea) were superb. The special bread station and staff member there at breakfast was excellent.

The service at breakfast was very lacklustre-inattentive and disinterested.Similarly,the lounge bar/casual restaurant staff on the night of our arrival were unwelcoming and unhelpful and the limited food we could order was very average in quality.That whole area needs to be made more attractive,with a proper bar-dated decor and furnishings with no character at present. The hotel seemed rather dominated by large groups at times.

Very friendly, helpful and attentive staff Kids loved the Funland Delicious and varied breakfast Friday night dinner and shabbos lunch were excellent

In hindsight would have preferred a room with a balcony

Everything the staff people environment !! Call Diana Hai

Breakfast was exceptional. Staff was courtenous.

I didn't like that there was a guest at the pool while we were eating was smoking in a no smoking setting. I told one of the waiters and he told him. Later that day while sitting at the pool the same guest was outside his terrace again smoking right behind us. I spoke to front desk.

Great location, excellent breakfast, friendly staff and the best kidsclub

We were staying with a family of 4 in the room and (again) there were only 3 towels in the bathroom and the pull out couch only had 1 pillow

The hotel was great! Very comfortable, and a great location! The staff was very helpful and welcoming. The restaurants were very good, and they took pride in their creations. The gym was wonderful, great equipment, and if you needed some floor space you can use their yoga/ class room, you just need to request it because they need to unlock the door.

I didn't think we had access to enough complimentary water. But everything else was great!

Location. The restaurant is good. Accommodations are good.

Few waitresses in the breakfast are are nice. Some of them are quite rude

Excellent choices very varied. Delicious.

An amazing experience in the heart of Jerusalem. Staff were all attentive and good . Position was excellent and catering for Shabbat was incredible.

Nothing

The service is amazing.

Nothing everything was great.

location

service and food

I liked everything

The service was very slow at breakfast.