Nice facility, clean, helpful staff, great location in East Jerusalem, close to Old City

Location is in close proximity to the old City

Unfriendly staff. They seem inconvenienced whenever we asked for help or asked questions. I was not given the room in the size that I paid for at first but then they moved us to a larger room when we questioned the size. Room laminate floor was sticky. Breakfast food selection was not great. To avoid making me a fresh cup of coffee at the coffee bar, even though I offered to pay, the breakfast dining room staff advised me to use the automated machine. Not everyone was treated the same. Some people were able to get their coffee hand made fresh and some, like me, we’re not. Very Lazy dining room staff. Half of them were sitting down doing nothing.

I've stayed here before - this was my second and last time. I don't remember having such a mediocre experience, but that was before COVID. It's in a great location and has a nice entryway.

The staff were unenthusiastic and dismissive - no greetings, no expression, nothing. The cleaning staff were nice and efficient though. We had an issue at their restaurant that shouldn't have been escalated to the manager hours after. The facilities were bland and basic. The twin beds are indeed for children. The hotel was extremely noisy - no soundproofing at all. We heard loud, vibrating banging all night. We noticed no staff helped anyone with luggage. Even when we took the cart ourselves downstairs to check out, no one offered to help (there are high stairs to get up to the lobby). I told the Reception about the poor experience, and he shrugged it off until I told him his response was inappropriate. The breakfast was also mediocre and the staff unfriendly. I brought my mother and told her how much I liked this hotel when I stayed years. The hotel embarrassed me. I wouldn't recommend it, but they're still popular, I think, so make your own decision, of course.

Good breakfast with a nice view.

Everything was fine

Staff are amazing

Pillows are not comfortable. Found it hard to sleep because of light shining under the door.

location, service and breakfast

doors are paper thin both into the hall and between adjoining rooms, when the neighbors alarm we off every 10 minutes at 2:30am I was awakened by it for 40 minutes

Food

None

Many thanks for your wonderful service you offered . Thank you the receiptionists and the dinning room and for the housekeeping services It was wonderful vacation

Thank you all