Cortesia dello staff!! Struttura bellissima Belle le stanze nella parte nuova Un po' buia la stanza della parte vecchia (stanza base che abbiamo chiesto di cambiare) Bene il ristorante per la cena Super la colazione Bella la Spa e gentile chi la gestisce

Nulla

Sicuramente una location per chi scia, comoda per prendere direttamente le piste da sci. Vista molto suggestiva.

Se vi dicono che è raggiungibile a piedi valutate molto bene la fattibilità, si tratta di 4 km abbondanti nella neve (in inverno) in salita, spesso anche abbastanza ripida, su un sentiero ben poco segnalato e poco visibile già di suo , ma che la struttura in fase di prenotazione non ha avuto la premura di segnalarci. Il risultato è stato, non sapendo dell'esistenza del sentiero sopracitato (comunque impegnativo), una Camminata di oltre 2 ore sull'unica strada segnalata che spesso si intervalla con pezzi di pista da sci. Le navette che vi portano alla struttura partono dopo le 17 e 30, se non si vuole aspettare quell'orario l'alternativa migliore sono gli sci. Una volta arrivati in struttura molto poca l'empatia del personale alla segnalazione della problematica relativa alla fatica della salita e del nostro far presente che non erano state fornite più informazioni riguardo al percorso. Il ristorante della struttura poco organizzato, lentissimo il servizio (2 ore per antipati freddo e portata principale) e pietanze appena passabili. Una nota di merito al personale di sala che si vede proprio che fa quel che può con il sorriso e mille scuse. La spa a pagamento (40€ che a parere personale sono molti in proporzione all'offerta) apre solo dopo le 13, facendo il check out alle 11 si può aspettare le 13 nella hall per utilizzarla volendo, cosa molto poco pratica. La stanza pulita con qualche sbeccatura qua e là ma niente di sostanziale, molta plastica per le varie oggettistiche usa e getta. Il balcone ha una vista bellissima sulla vallata, ma non essendo stato spazzato era pieno di neve e inutilizzabile senza portare acqua in mezza stanza. Colazione molto standard. La navetta per scendere a valle parte dalle 17o alle 8 di mattina. Per quando il personale sia gentile di per sé, i servizi sono scarsi, per lo meno per una struttura che si vanta del suo "lusso". Il lusso non è solo farsi pagare tanto, ma una coccola nei confronti del...

Love this place! Been twice before (2007 and 2018) in ski season so this was our first stay in summer. The hotel has modernised and grown over the years but still the same friendly reception.

Nothing.

On the plus side: buffet breakfast good, without being outstanding, room spacious, position far from everything but allowing an amazing star sighting in the night and a few trekking trails nearby, personnel kind and professional (they allowed for late checkout).

On the minus side: room quite basic, access to spa upon charge of 80€/d for 2 people for a few hours only, spa opening time till 19 only, water offered at arrival was charged at departure, high voltage cable just in front of the hotel (you can hear them frying…)

The newer part of the building is very nicely decorated, and most of the staff are warm and friendly.

Don’t stay in this hotel if you don’t have a car - it’s a massive pain to organise transportation. The snow cat that takes you to/from the hotel is in Pont Serrant which is a village that’s not walkable to La Thuile (the road is a highway with no pedestrian sidewalk or shoulder) and there’s no public transport to go there. The staff were not knowledgeable about where we could store luggage or get to La Thuile, as the snow cat could only take our luggage down at 8am or 5pm on check out day. It honestly gave me a lot of anxiety trying to make sure we could get to/leave the hotel without being stuck in the cold with our luggage. The hotel do inform you about the snow cat, but not until after you’ve booked. Part of the hotel is new, but the majority of the rooms are in an old wooden building and are very basic. Some of the hotel policies are also very strange and disappointing for a 4-star hotel. For example, guests are provided a new bathrobe every day but no bath towels. When I requested a bath towel, the receptionist stated that it would cost 5 EUR per towel. I’ve never been charged for a towel, even at a hostel or motel!

The hotel was really nice, the views were amazing, the staff was really kind and was paying close attention to the requests of the clients. The spa was well equipped and was beautiful. The breakfast was varied too.

Breakfast was very. Good. The location was remote- up a mountain. The only way to get to the hotel is by snow cat or skidoo, and only before the piste opens or after they have shut. Unfortunately we hadn’t quite realised this. It would have been useful to know that you can ask the hotel to get the ski hire shop to deliver skis to the hotel, but that you have to give 24 hrs notice. The skidoo/ snowcat journey is complimentary when you arrive and leave, however it is 20euros if you want an extra trip( as we did to pick up our skis). We were lucky that our flights fitted in with the skiddo/snowcat ride, had we arrived in the middle of the day we would have had to wait in the town until the piste shut before we could get to the hotel. People need to be aware of this, before they book.

Clearer Information regarding getting to the hotel and how to rent skis.

We liked the restaurent, the food was good and portions were pretty big:) Modern and clean room with nice shower

The room was a little small for us and we were really warm. Another downside is the electric cables outside of the balcony that were making a lot of noise with running electricity in them. If you are sensitive to electromagnetism, this is not a hotel for you. Check google maps first.