C'est très CHIC

Tout était parfait

A very poor performance and not what I expect from a Radisson Blu Hotel at all. I have stayed in some amazing Radisson hotels around the world. This was by far the worst customer experience I have ever had.

Incompetent front desk staff and duty manager leading to a horrendous check-in process and an appalling lack of care for guests. An elderly gentleman was trying to check in with his disabled wife who was outside stranded in a taxi with their luggage. They told him they were full, he was obviously distressed and struggling. And there were clearly rooms available on Bookings.com. In the end I booked them a room and paid for it myself because through their incompetence they just couldn't understand that they needed to go into their own back office, adjust the availability form bookings.com to internal draw-down and provide a room. Unbelievable and incompetent behaviour of the worst kind.

Comfortable bed, great staff, good food in Bijoux Bar

Room decor rather drab

Het heeft faciliteiten zoals wellness, spa, jacuzzie, sauna, stoombad en fitness center (kwaliatieve Technogym producten)

Receptionisten moeten echt beter. Bij Checkin gaat het al fout. Een receptionisten laat mij 15 min wachten omdat hij een "goede" kamer moet regelen en liep continue heen en weer. Het was al 0:40 GMT en als je voor de inchecktijd geen kamer hebt geregeld dan doe je al iets verkeerd. Daarna moest ik de openstaande kosten betalen (al ruim een week geleden betaald bij Booking.com) en konden zij de transactie niet vinden en mocht ik weer wachten. Uiteindelijk kreeg ik een kamer toegewezen en mocht ik voor een speciale actie de ontbijtkosten voor 21 pond per dag/ persoon. Geaccpeteerd. Volgende dag heb is er geen ontbijt aangegeven bij mijn reservering en mocht ik gelijk de eerste dag het volledige tarief (28.50 pond) betalen. Bij het ondertekening van de het bonnetje heb ik aangegeven dat ik met de receptie heb afgesproken voor 21 pond voor alle dagen. En bij het uitchecken moet ik voor de 1e dag de volledige prijs voor betalen. De receptionisten moeten beter kennis hebben over de prijzen en voorwaarden van producten. Want het is gewoon misleiding

The bed was very comfortable, and there was more than enough outlets. The additional 11v outlet was nice too.

The room and bathroom was a bit dated and it would have been nice if there was a desk. Also, the Hotel Hoppa shuttle was a very long way from the terminal, a dedicated shuttle would have been better.

It's a beautiful Old Hotel close to the airport...I was very tired from a 26 hour flight from Australia and needed a lovely relaxing place for my first night in London, so I booked your Hotel, expecting just that. It had great reviews! I arrived at Heathrow September 2nd, 2024, at 15.05 so was at your Hotel checkin later that afternoon. You should be able to ascertain which staff member checked me in.

The young guy on reception was all white teeth and smiles..telling he was going to upgrade me because I had had such a long flight. ( I had requested a higher floor with a nice outlook when I booked months earlier)...and it was Not cheap..so I said profuse thanks and got my room number ....it was the ground floor! It gets worse. When I got to the room..yes it was clean but it hadn't even been replenished and the outlook was the back alley..disgusting! If that was an upgrade I would hate to have seen the original offering! It made me feel so let down...like an after thought...sad. I wasn't going to complain but I told a local Uber Driver of my experience and he said you need to know if one of your staff is behaving like this. There were a lot of airline staff in-house..maybe they were his mates, and perhaps one of them ended up with the room I should have been allocated...who knows....but its just not good enough for a Radisson.

Location to the airport

The Staff. Not too helpful

Staff bar room

Distanc to airport and inefficient hotel airport busses (“hotel hoppa”)