Location and public areas (bar and restaurant were bell appointment.

Room was very cramped due to poor use of space, and too warm/stuffy. No air conditioning and no ability to open windows. Bed was very worn out.

Good location and comfortable bedroom although a little compact this visit. It was difficult to use the Nespresso machine. The Pantry is a nice touch, however.

Nothing.

I’ve stayed at plenty of hotels before but this has to be my favourite. I came here for my husbands birthday and they even left him a little treat in our room. I’m pregnant and they were aware of this as I’d booked a pregnancy massage. They’d supplied extra pillows in the room for me and offered to swap out the toiletries for pregnancy safe products - it’s these little touches that made the trip feel so special. The pantry is an excellent touch and we loved details like relaxing music playing when we entered the room, as well as the concierge taking our bags to our room for us before we had checked in. The bed was super comfortable and the room constantly smelt like a spa. On that note we both had a massage at the guesthouse. The spa facilities are gorgeous and relaxing and the team at the spa are skilled and really listen to what you want. Thank you so much, we hope to come back soon!

Staff. Helpful and friendly. Cleanliness. Comfy beds. Toiletries. Food.

Some rooms are on the busy main road therefore occur traffic noise. We had one but they very kindly moved us for our second night.

Great location, uniquely & beautifully decorated throughout the hotel, our room was stunning, loved the complementary pantry treats, very cosy, friendly helpful staff.

Limited parking, tried to book a car parking slot at the time of booking so I had to arrange parking at an alternative car park. Restaurant experience was great though a little disappointed with my steak, it wasn’t bad but didn’t match the quality of other restaurants I’ve experienced at this price point. Our room was quite compact - not an issue given the beautiful decor - but ideally would have preferred a bigger room. Non of these issues dampened our experience and we thoroughly enjoyed our stay.

excellent

nothing

The birthday message and chocolate! Really nice touch

The TV cast didn’t work, when we did rang reception the guy couldn’t help either.

A charming and beautifully designed hotel.Excellent staff and location.Very good high quality food /drinks menu too

Everything, from the friendliness of the staff to the beauty of the place and the attention given to comfort and esthetics.

nothing

Great room and location. Free food and drinks in pantry wonderful. Beautifully decorated. Great staff. Delicious food in restaurant.

Nothing

Individual and beautifully designed

Stylish and quirky

Nothing!

Exceptionally clean and stylish accommodation. Loved the addition of the vinyl in the room, really added to the stay. Breakfast was delicious too!

It’s just a little bit out of the Centre which I hadn’t realised but not really a negative.

beautiful rooms, tastefully decorated and perfect for a long weekend away. loved the record player in the room and the bed was a dream, so comfy.

nothing, totally beautiful and the bathroom complimentary toiletries smelt incredible

amazing pretty quirky lovely food and staff

Comfortable beds, nice touches like the record player in room and complimentary pantry. Breakfast was great too.

N/A

friendly staff. beautiful building. top quality breakfast. free pantry. 😆 proximity to town Centre

nothing

beautifully renovated property. loved the design & styling! Great service & personal attention. Everything was perfect!

we enjoyed the originality of the hotel.

lots of corridors. we had a very bad experience on the last night of our trip. we had a 5:00am start to continue a very long journey however the people in room next. to us kept us up all night! They were making a horrendous noise, banging and crashing around their room. it was a total disaster! we didnt get any sleep at all.

The room and breakfast and service

Fabulous friendly staff. All the little extra touches, record player with vinyl in the rooms, the pantry to help yourself to extra snacks. Really great restaurant . Good location, 10 minute stroll to York Minster.

Perfect location for walking! Very near one of the gates close to the Minster but away from the noise of pubs etc. We paid for the parking and it was worth every cent! The free pantry / snack bar was a nice touch as was the record player and vintage-inspired radio playing lovely jazz music in our room when we arrived. The room was beautifully decorated, comfy and clean. I wish we had booked a second night and stayed in York!

We have no complaints!