Amazing hotel. Great facilities etc.

Nothing.

The bed was extremely comfortable! The leisure center opening hours were brilliant. The staff were very friendly and provided mostly 5 star service without been too much on top of you.

The standard room was extremely pricey at €330 for just 1 midweek night not including breakfast. I had originally emailed for a birthday cake to be delivered in the restaurant for desert but unfortunately it wasn’t delivered. I had to ask staff later to deliver it to the bar. But the staff were very good on-site and sorted the situation promptly. It just would have been nicer if it was in the restaurant.

Frank the concierge is an absolute Gentleman

...

Manager Emily was extremely helpful. She is so kind and really professional. Frank concierge is so kind and nice person. The waitresses guys are so kind and working a lot and very quickly. The all staff are really kind. 👌

No taxi beside the hotel,i think even one emergency must have .

beautiful, clean, comfortable and great staff

only stayed one night!

The staff are exceptional at this hotel especially JOHN and TonI. Everyone is so friendly and sweet from the doorman to the service staff to the maid who clean and change the room daily. A truly fabulous and wonderful experience and I especially loved the books in the library. The doorman we’re always putting logs on the fire in the evening and there was always a wonderful real fire burning beside two fabulous leather chairs . Fabulous Food, Amazing scones. Beautiful newly refurbished room and shining marble with a rainforest showerhead and handheld wand. They even had Netflix on the TV which surprised me. I was surprised by the local entertainment in Cork as well I actually got tickets to see a concert by Van Morrison and within the week Elton John was actually playing there as well. They have an airport for those that want to fly in from other parts of Europe. The Staircase in the hotel is absolutely spectacular. The whole place is a rare treasure.

The floral arrangements in hotel Were Lilies that smelled like very strong perfume. A minor detail on the overall scheme of things, but one apparently that they got a lot of feedback on the days is I was there.

Comfort, luxury, great food, friendly and receptive staff.

Lock on room door was flimsy.

Frank the porter was wonderful and extremely helpful. the location was excellent

the wifi was down for 24hrs but instead of being able to assist with an alternative solution I was left to find my own way of identifying a cafe where there might be internet to send important work emails.

FOOD WAS EXCELLENT- STAFF MOSTLY PLEASANT - SUPERB BREAKFAST- THOUGH HAD TO QUEUE

BEDROOM LOOKED OUT ON A ROOF - CERTAINLY NOT WORTH THE PRICE PRICES IN BAR VERY HIGH - COULD HAVE SUPPLIED SOME NUTS OR OLIVES AT THAT PRICE

I love Hayfield Manor . As a family we enjoy it so much . The staff and their standards are excellent. But our dinner was vv disappointing. How Hayfield Manor thought that was acceptable, regardless of the price . How a chef in a 5 star hotel could cook up and think it was acceptable to serve it to a customer…

Dinner

Exceptional as always. Extra touches such as a birthday card and chocolates in our room. The staff are so attentive and kind. We enjoyed afternoon tea upon arrival, sitting by an open fire! Our suite was just perfect.

Excellent all round

Couldn’t fault it in any way

A stunning hotel with exceptional service that is second to none.

A separate walk in shower to the bath would have been a nice addition for the standard of room, but we will certainly be staying again in the next year and will specifically request this.

property location is great. lots of stuff is within walking distance. facilities are very good and hotel was immaculate and good controls for covid. rooms were good size and bed was comfortable. Ate in Perrotts in the hotel. food and service was excellent. went to the spa for message. again excellent service and experience. best thing about the hotel was the staff. really top class bunch at front desk and in the bar and restaurant.

I think I was slightly unfortunate as my room was opposite a storage room that had people coming and going a little earlier in the morning than I would have like and that created some noise. But overall hard to pick fault in a very good hotel.

Breakfast was fab . Very frequently staff especially Frank & the lovely girl at reception didn’t get her name .

I loved the swimming pool, the jacuzzi was great, I had the duck for dinner it was fantastic. Staff were great

There were stains on the carpet in the room 117, u cannot call this a superior room, I paid for an upgrade I have seen nicer 4 star rooms. when u pay so much to stay for one night I’d expect a lot better. My friend did not enjoy her meal, the turkey and ham was very dry, not worth what ur paying for, she ordered the warm pear tart and it was stone cold. I don’t normally complain but ye have sent me this survey. I vote with my feet, I’m just disappointed we paid for a 5 star hotel but got ordinary food the only exception was the duck. I would like a call back, coz overall I’m not very happy just feel robbed as I said we paid for the experience, we defo didn’t get that tbh.