The only good thing about this place was the staff we came across, everyone was polite and helpful!

This is NOT a 4 star hotel, 3 at best! It is certainly not worth £215 a night (use of the spa and wellness centre comes with an additional fee, and they can’t even provide bath robes!), incredibly overpriced for what it offers and the location! Our bathroom had a huge mould stain on the floor, was not properly cleaned, and not even a cup/glass to hold your toothbrushes was provided. Honestly, you’d be better off staying at a holiday inn! The rooms… I don’t know how on earth they are considered 4 star, the bedding SMELLED (not to mention it was actually uncomfortable), and would expect a 4 star hotel to have a coffee machine. The pool…. Wow! Firstly the changing rooms are under construction, the provisional ones were incredibly dirty, and just bleak. Not a word from the staff to explain that these were provisional, and you have to use them because no bathrobes remember? The pool itself was so crowded - it looks like non guests have access too, which is ok, but do charge your guests extra for a dirty crowded pool, with terrible changing facilities. The pool water was so dirty and cloudy, actually disgusting! Maybe refrain from labelling yourselves as a SPA, as there was nothing relaxing about it. The sauna door is made of glass looking out to the pool, well you can’t see the pool because the door due to the grime and looks like it’s never been cleaned. Honestly save yourself £100 and book a holiday inn, you will probably get more for your money.

Fantastic stay! Had a Court Yard Room, lovey and big and spotlessly clean. The staff and chef went above and beyond for me and my wheat, yeast and dairy free diet! No quibbles at all checked all the menu (we ate in the bar area) for me and the food I had was delicious! Breakfast was excellent, choice for me was good! My daughter love the cooked breakfast buffet. Facilities were lovely and my daughter and her friend had a swim, next time I will be using the gym and booking treatments at the spa. Great weekend, booked for next year already.

Loved it!!

Everything was amazing start to finish. Really friendly, helpful staff in all areas of the hotel. Very clean rooms and toilets etc. Good pool facilities. We throughly enjoyed our stay. Good value quality food with both dinner and breakfast.

Nothing.

Excellent warm friendly welcome. pleasantly decorated, relaxed ambience, clean rooms with comfy bed

The pool temp was high but they were trying to regulate this better.

Everything was just perfect in this hotel💯The room extent our expectations(boutique suite), very clean and comfortable . Staff very friendly and helpful, large gardens with excellent views, quality food

Quiet comfortable room. Clean, spacious.

Decent breakfast but pretty standard buffet offering; expected a bit more

Lunch & dinners were excellent. Friendly service, nothing too much trouble. Menu very good selection. Liked to sit at the table 16 in conservatory. Staff very friendly in Helens Bar. Reception staff very nice. Bed very comfortable, very clean large room with friendly housekeeping staff.

Breakfast, did not like atmosphere of room, we were not told to help ourselves or not, bit unsure what to do. seemed to be too much cooked food just siting in the heated cabinets. Nobody asked if we wanted anything from table menu, so I don't see the point of it sitting there. Did not get hot water or fresh tea. Bit unsure why I really disliked breakfast - one needs to sit there to feel it ! Croissants seemed stale. Needs more " service" A shame. Need a guest welcome book in room / magazines. Garden View room, individual, garden needs a good tidy up & refresh. Would like to have bottled water in room & tissues. The leisure centre is a little tired & pool looks so much bigger in photo's. Staff seemed a bit unhappy ( pool staff & therapists ) But we know it is separate to hotel but could be detrimental to a well run hotel ! " LOOK OUT "

we had a fantastic stay at Park Farm Hotel. The room we stayed in was incredible (Birch Lodge), the staff were incredibly friendly and the food (both room service and the Seasons restaurant (breakfast and dinner) was amazing. The spa/pool facilities were also first-rate.

Nothing!