Friendly staff and good size room. For the price the room was good and breakfast was ok.

Attention to the small details could be better ( having boiling water to make tea at breakfast with a better quality tea rather than pg tips) The bathroom was clean but tired in need of a refurb or a deep clean would help.

nice staff

breakfast too expensive

Location, high standards, traditional service.

Arrived quite late so no chance to enjoy what looked like a busy restaurant, but did get to examine the menu briefly and what a shame we got there late - Looked very nice. If the breakfast was anything to go by we missed a treat. Great size room which was immaculate. Good size TV and full drink making facilities. Bath and shower with perfect water temp without any messing about with anything. Room was reasonably quiet, very quiet in fact until maybe 7am when traffic noise apparent but not too intrusive (we faced a road room 9) I mentioned breakfast, but worthy of another reference - it was simply excellent - cooked to order with table service, very nice. And you get to pick your table, something we are both grateful for when visiting hotels.

I'd be being picky here, it was so good elsewhere any minor points are completely irrelevant

The sheets and bedding were clean and the room was well decorated.

Outdated bathroom with cheap and wobbly/ damaged toilet seat, very limited bathroom products, road noise. No room/ WiFi information not even a menu .

clean and comfortable bed

We liked the location of the hotel.

We unfortunately missed out on breakfast on Sunday morning as we had an early start. Breakfast started at 8am on a Sunday.

Everything in one place

cannot think of anything

Lovely rooms to stay in with the convenience of being able to eat delicious food in the restaurant .

Cosy & comfortable. Love being able to have a great meal in the restaurant and a drink and not having to drive anywhere afterwards

Nothing we didn’t like

The staff were really friendly. The hotel was clean with a friendly atmosphere.

The bed was firm.

It was well located for our drive from east to south west and warm on a very cold night.

Very noisy people in the room next to us, we had to complain to the staff twice before the other guests quietened down.

Excellent location for our trip to the rugby union ground. Staff were exceptionally helpful and friendly, despite being extremely busy. Without us even asking, a member of staff booked a table in the bar area for an evening meal as we’d left it too late to secure a table in the restaurant. Lovely tasty breakfast.

The only downside was the temperature in the room - it was like a sauna! The thermostat was on the lowest setting so we had to open windows.

quite n serene

pleasant stay all in all

Room was clean staff very friendly and the breakfast was very good

The bar was shut when we got back at 10pm

Breakfast perfect, we both ordered full and then just swapped with each other our faves. Staff at reception happy to help. Barman very friendly and evening meal was served within minutes. Room was just right (we want to know where you got the pillows from) please !! Definitely recommend to all… Dave n Deb

All was good. No dislikes

Stayed whilst visiting for Granddaughters birthday. Extremely accommodating for "birthday dinner"! Very clean, tidy and everyone very friendly and helpful. Have stayed previously, and whilst also good, can see quality has been raised.

Nothing negative to add.

We was made really welcome, it’s a pity it did have a lift to the second floor, breakfast was just right

No lift