We have stayed 5 nights at the hotel for our honeymoon in the superior villa with the private pool. To start with, the welcoming staff was extremely nice and we loved the personal touch with handmade soaps and mezcal tasting ritual at the arrival. The villa was even bigger than expected, beds are comfortable. we had a very good spa experience; highly recommended. Loved the privacy and overall feeling of the place.

Since the hotel has the “jungle” concept we were ready to have some “visitors” during the night just as our previous accomodation in Tulum; which was conceptially fine. However our experience in Viceroy was rather traumatic for me. At the first night, I woke up with some sort of scratching noise followed with a couple of animal footsteps and when I looked up, I saw a beaver rushing out of the roof. That was sleepless nights all the way for me. The hotel manager was very helpful and placed us in another villa for the night and promised to have the gaps in the roof filled by the morning however every night, hearing animals walking and making noises above us kept me sleepless as I was not sure if we will have another animal inside; again. Also as the insulation is the issue by the nature of the how villas were built, be ready for extremely loud music from another hotel or club nearby (not sure) until 2:30am on Saturday. The other days they stop by 9-10pm. Another unexpected feature from a luxury resort is the staff around the pool area. They are constantly next to you to ask you whether you would like something to eat or drink up to a point that becomes very disturbing. I have seen many comments about how attentive they are and how wonderful their service is so it may be a cultural thing for me to feel like this behaviour was more for being pushed for “consuming” rather than “being taken care of”. The hotel has a romantic setup with a calmimg atmosphere, I don’t want someone constantly interrupting my space and time to ask what I would like to drink more.

Too much noise (loud Music) from next dooor hotel

All amenities were top quality,the food was fantastic and the service world class. We stayed in one of the two ocean front villas,which i recommend highly. Will definitely be returning very soon. Thank you Viceroy and the best host Edgar i have encountered anywhere in the world.

everything was amazing. also they were super kind with our small dog

pool in the villa, the villa and the service to our dog

We fell in love with this property and are definitely planning on coming back. We stayed in the Signature Villa and loved the privacy of our own little backyard oasis with a plunge pool. The staff was Amazing!! The food was delicious!! Everything was Perfect!!!

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lovely spacious room with private pool

overpriced food and drink menu should be more expansive hotel next door plays loud music to the early hours

The hotel is beautiful, from the spacious villa room to the pool and public areas. Everything is done very very well. The staff are lovely, arranged everything for us and had great recommendations. And lots of great little touches like surprise balloons and cocktails for my partner’s birthday. Really wonderful place.

The only thing I can think of to bear in mind is this is a small boutique place, and although you’re not far from Playa del Carmen it’s also quite isolated. As a result, the food/menu options are a bit more limited than they obviously would be at a larger resort. That’s ok and the food was great, but you might be hoping for more variety.

Viceroy exceeded any expectations we had! The grounds were stunning and the staff were so friendly and helpful at every turn. If we could have stayed longer, we would have!

Nothing!

Facilities, pool and rooms very good

Service not so good, lack of different types of food Delay in service for calling a taxi, causing the lost of a scheduled travel. Bech was not as expected

everything!!

nothing

Beautiful location. Very friendly and helpful staff.

Possibly alcohol content of cocktails was rather weak.

You actually feel like you’re in the jungle. We had quite a few visitors to our villa including spider monkeys and raccoons. We just loved that. And the beach with the seating and eating set up spot on. Perfect for relaxation. The staff can’t do enough to help out and make your stay as best it can be!

My only constructive criticism is that there was some leaking into our villa when it rained really hard but they came and sorted it out really quickly but maybe a more permanent solution could be put in place.

The hotel is amazing. The rooms (villas) are a dream. the service is incredible. every detail is taken into account. amazing also the attention on gluten free food.

nothing. everything was superlative.

Beautiful location, very friendly staff - well most of them breakfast great lovely villa bit noisy with fans and adjacent staff area

lack of choices for dinner, which when it came looked fancy but totally lacked flavour - very expensive did not like lack of choice on specialty food nights and again very expensive for what you got

service was impeccable, staff always made an effort to remember your names etc and were all friendly and helpful. beach was great, plenty of beds and loungers in front of the hotel pool. room was great, with an outsde shower and heated plunge pool.

only downsides were the costs of the massages in the spa, which whilst fantastic, were three times the cost of what you could get on the beach 50 yards away. it was also slightly painful booking some scuba diving, which we eventually did, which again was great with a top divemaster but the price was very expensive as the hotel took a commision.

v special and attentive service

nothing

great resort for couples! Intimacy is guaranteed. We did not felt we have to go out anywhere. Great resort with superb stuff!! Thank you!!!!