Alles Top. Service sehr sehr Freundlich.

Alles Top!!!

The breakfast was nice, the staff was kind.

I booked this hotel because i couldn't find another one in Hamburg so it was really far away from the city.

the staff was very kind and helpful

value for money

the sofa bed was not too comfortable

G&H Rosengarten is a nice Hotel a few steps away from Harburg. The staff at check-in was very kind and ready to give any kind of help. My room was very large and well furnished.

Heaters in my room were not working during my stay and No hot water at all in bathroom. Unfortunately the reception get closed around 9pm, so it was impossible to get any kind of help or assistance. No numbers to call for information or assistance and simply nobody around after 9pm/10pm. At check-out, the answer was that municipality was not sending heat because of new regulations to save energy... Fortunately, I've spent there just one night...

Nice rooms, good size.

I have stayed at this hotel before. I think it has been taken over?. The last time I was there the owner/ receptionist was very friendly, this time I was not impressed by the service. There was loud yelling in the hallway a few times. I use booking.com quite often. I this time tried paying with debit card instead of by credit card but something went wrong during the booking proces. Booking.com sent me a link by email that I could click on if I still wanted the room that would expire after 30 minutes. Unfortunately I only saw this the next day and tried to call booking.com. When I called booking.com I heard a recorded message that said that before I could be connected to someone I first needed to give my booking number, which I had never received. Although until now my experience with booking.com has been very good I was very dissapointed at their service when things don't go as they are supposed to go. Also for email contact with the helpdesk you need a booking number! Without a booking number it is almost impossible to reach the helpdesk of booking.com. I filled in a chat form somewhere on the booking.com website and got a friendly reply from someone (no name mentioned, no possibility for direct return email contact, and I have the idea that my chats might be sent to different people/ countries? depending on via which site you send it).

Breakfast really good, especially the coffee. Room OK, simple but practicle. Silent enough. It was possible to get in after reception desk closure, the facility has small trezors for the keys, which work work with codes.

When I wanted to pay by card, the recepcionist said that they only accept debit card. When I gave him a Visa debit card, he said, no Visa will not work. When I gave him a Masters debit card, it did not work either. I offered bank transfer, which was not accepted either. So it was only cash accepted finally...

Good location for an one nights stay with small kids. Would be nice to have a restaurant for evening meals or a coffee machine in the room. We had a good sized, well cleaned family room. The pillows were very thin and non supportive but the mattrass was firm. Breakfast was modest, but good enough to our liking!