Stairs to the ocean (access to the sea), delicious prawns and salmon, tranquil on Monday

Kids, apart from one cute one with glasses.

Food was amazing. Location absolutely brilliant. Weather perfect. Happy hour!

Cockroach

Amazing locatio and easy to manage with my mum who is 85

Nothing

location and facilities excellent

no real evening bar area. Needs high quality bar with occasional entertainment

The buffet

The German ladies leaving towels on loungers at 7am despite hotel regulations to the contrary and the management doing nothing about them

Room, pool and selection of food at breakfast & dinner was very good

Food could be a little warmer, especially breakfast. The worst thing was the whole hotel seemed to shut down at 9.30. I think they should have a separate bar facility so when you had dinner or been out you could relax and have a night cap and talk to other guest.

The location of the hotel is by far the best in Puerto de Mogan. All staff are helpful, courteous and friendly and able to communicate in several languages. The rooms are well designed but could be improved by the addition of a "grab handle" in the shower. The cuisine is truly international and the choice of wines more than adequate. We go twice a year, in February and again in September and will continue to do so.

Other than the addition of "grab handles" in the shower we feel the marker bouys around the sea swimming area need to be replaced as there is a danger of simmers moving into the boat lanes.

location and view very nice

The food was the worst we have ever had on any holiday. very cheap ingredients with no flavour. it was a disgrace for the amount of money we had to pay. There should be an option to take food or not.,

location

main evening food was poor, as was the wine

location

food at dinner was cold & tasteless

Great location overlooking the sea and marina. Good swimming pool and direct, private access to a cordoned off sea swimming area. Plenty of restaurants and shops nearby and the town had a great atmosphere.

The sun beds were too closely packed together. You need to replace the large - 'private' sun beds, which cost 50 euros a day, with sun loungers, which should then be available to all guests, at no extra cost. Whilst we were staying at the hotel, usually only 2 (of 8) of the private sun beds were being used - not great for your residents. The sun loungers were very uncomfortable and needed cushions on them, so to prevent the bar underneath from digging in to your back. The dining room needs upgrading, as do the rooms and reception area. It's all a bit dated and we thought that it was going to be a bit more exclusive, rather than a 'package tour' hotel. We had a buffet style breakfast and evening meal each day, which was included in the price and was good. But in a hotel of this price, nearly £300 a night, we would have expected table service and a good menu on a few nights of the week.

Excellent hotel friendly staff! Amazing food Perfect location if you want a quiet relaxing holiday

location

location

Very dated, paying just for location, it is nothing like they try and portray on social media. the place felt like a old people’s home as a lot of elderly people stay. We paid for half board but never ate one meal in the evening as the food looked so poor, the breakfast was just basic. The rooftop bar is a shambles never seen something so uninviting it didn’t feel like a bar just like someone had thrown a couple of bottles on a side, work was going on up there so also felt like a building site. The rooms are so dated, they don’t get cleaned during your stay and the bathroom was dirty on arrival. It is really in need of tlc and revamp. The famous steps to the sea was broke and red tape across so couldn’t be used. The only good things I can say is good location, the view from the rooftop is nice looking out to sea or pool.

perfectly located, very nice town. Quiet and easy going. Friendly staff.

dinner included which could/should have been a choice. Dinner wasn’t that great

staff and location

food and my room had french doors that didn’t close properly

We had a wonderful stay at the hotel. There is such a relaxed and friendly vibe and all the staff is extremely nice. Everything you need is provided. The breakfast and dinner were great throughout our stay. For our next trip I wouldn't think of staying anywhere else.

Everything was perfect

Breakfast was good. Location is great. There isn't alot to do and is aimed would be great for oaps.

Dinner buffet was a bit of a mix mash nothing went together and was not the best quality of food.

Location

Can’t get a sun bed ridiculous you have to be up at 7.30 to get a bed the pool dose not open till 10 but the staff dose not do anything about I am not getting up 7.30 to get a sun bed . Also they have cabana which you have to pay which we would have but you have to book 2 months in advance and the options are not available on booking.com so how would you no to get on wouldn’t go back to this hotel I had to go to the beach every day

I can't fault anything😉

Excellent service beautiful hotel

Didn't stay for long enough

I would like to say that the hotel is extremely hospitable, the staff where so kind and could not do enough for you, very generous. The food in the half board was lovely, very nice breakfast and good food served in the evening, lots of choice even for the fussiest of eaters. The only downside was that we had no air con for the first 3 nights of the holiday and was told that it would be fixed however it still had not been fixed, causing sleeping problems, and resulting in me and my partner having to drench cloths in water and place over our bodies to cool down. On the final night of our holiday, the air con worked, and can say that was the only decent night sleep I had the whole holiday. The pool area is stunning, if you want the Bali beds you have to pre book these, and 30 euros seems reasonable. Sadly we where unable to book these as fully occupied, so I recommend pre booking these very far in advance. The views from the pool area are surreal, you can see both the sea and the mountains of Gran Canaria, stunning. The rooms where cleaned daily, fresh towels every day, and we had a perfect view from the balcony of the marina, it was beautiful. At evening time every day, a kind woman would knock on each of the guests door offering chocolates which I thought was a nice touch to the hospitality! Overall, perfect hotel, good facilities (if the air con works) and the staff are very hospitable and hard working. I would 10/10 stay here again.

Air con did not work for the first 4 days of the holiday, meaning we had to drench cloths in water and put on our bodies so that we could keep somewhat cool at night and sleep. The air con only worked on the final night of our holiday, and was the only good night sleep I had unfortunately.