Very charming, boutique and good location.

kind of hard to find using GPS.

Location , spa facilities absolutely lovely Great ambience

That it didnt have an ac in the room

The fine dining restaurant, food was amazing, although the service itself was not of the required standard. The causal menu was also very restricted, and impossible to order any sandwiches or alternatives that you would normally expect from a 5 star hotel.

Decor, AC, Staff nice but lack training or attention, propery urgently requires a refurbishment. They appear to be struggling to employ adequate staff as they close for the same two days every week.

breakfast and dinner was excellent

the staff were outstanding

would of been nice to have a breakfast buffet but we understood why

The food was exceptional, and the reception staff were kind.

For a five star hotel, we expected more. The hotel could be more accomodating to dogs. They aren't permitted in the hotel spaces other than the terrace and room. The premium charged for a dog-friendly stay is not reflected in its accommodation. We arrived on a rainy, cold Wednesday and were advised that we could only dine or drink on the terrace (due to having our dog with us). It would not have been a problem if we had warm and dry weather. Upon arrival, we noticed the poor presentation of the space; the cushions were piled high, cleaning products scattered around, and it looked like they weren't ready for service. Naturally, we felt disappointed and could not enjoy our drinks in the beautiful garden setting. The presentation of the area only improved on Friday. :-( The room was spacious; however, it looked tired; the wallpaper was peeling away from the wall, and the bathroom needed regrouting. However, the food was exceptional, and the reception staff were kind.

Room- was very clean and we enjoyed the complimentary paper. Breakfast- staff were incredible attentive and very accommodating for my daughter. Swimming pool- staff were very friendly.

The prices of the drinks are so expensive considering what you are paying. There doesn’t seem to be any offers for what you are paying eg- Happy Hour or 2 for 1. For example a small glass of Rose is £11 whilst the cheapest bottle of wine is £40. This is really expensive considering what we have already paid.