Fue un gusto alojarnos en este hotel. Nos dimos un capricho nuestro último día en Cusco y mereció la pena. La bañera de hidromasaje con vistas al río fue un plan perfecto para la tarde en Aguas Calientes. El desayuno buffet tiene lo que suelen dar en todos los desayunos de Perú, pero ¡¡estaba buenísimo!! Tiene hasta leche vegetal.

Tuvimos que insistir varias veces al personal porque no nos funcionaba el secador. Solamente una persona de la recepción fue algo cortante, porque pensó que yo no sabía cómo funcionaba. La realidad es que estaba roto. Al fin vino un técnico muy amable, lo corroboró y mandaron a que lo cambiara. Simplemente en un hotel en el que pagas lo que pagamos esperas que sean más rápidos y confíen en tu palabra!

Las vistas del balcón ¡hermosas! El despertar con el sonido del río y poder ver el rio es una memoria inolvidable. La montaña también impresionante. La habitación muy cómoda, tanto las camas, como la ducha con el agua caliente y poder descansar cómodamente después de la subida a Machu Picchu. Recomiendo ampliamente quedarse Ene este hotel. Agradecemos también la atención de Ruth en recepción.

Quizá tener una 2da botella de agua de cortesía o un dispensador cerca. De ahí en fuera me pareció lo demás muy bien.

Room was clean and spacious, great location. Breakfast was good and at arranging time if you have tours plan early.

Staff could have been more friendly. Breakfast : slightly more options could have been nice too. Massages are overpriced for the prices range in the area. Will recommend to look for external ones.

Location was great:close to the train station and bus stop to Machu Picchu, many restaurantes are close by. Staff are very nice and helpful. Has a nice view of a river.

nothing really

The melodic view of Urubamba River! Could sleep with the sliding glass door open, once the various hotels restaurants exhaust systems stopped releasing smells for the night (I’m vegan, so the scent of animal flesh burning was not appealing). The lovely people who worked at this hotel makes for an even more pleasant stay. I’ve already left a glowing review for them via Travelocity, but it’s worth mentioning again how wonderful Chef Tina, waitress Ruth Quispe, front desk Manager (forgot her name but she gave me a BEAUTIFUL room on a higher floor, to my surprise), front desk attendants Marquiño Silver, and Percy Rodriguez who surprised me with a purely vegan Peruvian quinoa dessert the last night I was there - devoured under the early evening stars from the small balcony overlooking the majestic Urubamba River. I cannot forget the kind housekeeper who cleaned the water off the bathroom walls after a jacuzzi malfunction. THANK YOU all, wonderful people.

The exhaust of various restaurants and flowing runoff from their kitchens into the Urubamba River below. I wanted to form a cleanup crew to take out plastic debris, alas my visit was not long enough.

(wrote an official GLOWING review, with pics, online :)

Very nice hotel. The room was big with a very nice view to the river and with a nice jacuzzi. The staff was outstanding and the breakfast very good. Next time in Machu Picchu we will be there again.

the view is nice and the room is clean

I sincerely don’t recommend anybody to live in this hotel because it’s freeze me out. can you imagine that this hotel doesn’t design any heater or air conditioner in their room? Instead they got a fireplace , it’s a thing that you need to call service to light it up but only continue for an hour , THIS IS A DECORATION to make their hotel looks beautiful but only not for you. And they have a compensation form inside which wrote: if you lost the room key, $10, if you stained the towel, $30. I lived in so many hotels and never see any one having these unbelievable rule. AND this is the most expensive hotel I ever lived in Peru but IT SERVICE is the WORST:) watch out