todo ! diseño , atención, ubicación , excelente atención al cliente ! Graciela fue fenomenal!

Las personas del restaurant muy atentos

Se cortaba el agua seguido, pedimos habitación para 4 y no era tan cómoda, no contemplaron que 4 personas usaran el baño por ejemplo el secador de pelo se echaba a perder, jabon solo contemplaban 1 y así varias cosas

A gentileza dos empregados é maravilhosa! Além disso, o hotel é muito confortável e o restaurante muito bom. O café da manhã é muito completo.

A rua é de mão única e muito apertada. Além disso, o checkout é às 10h

lokalizacja,

Zamówiłem w hotelu taksówkę z lotniska. Przylot był wieczorem. Wcześniej otrzymałem informacje że taksówka zamówiona i jeżeli jej nie odbiorę zapłacę karę 10 USD. Na lotnisku nie było żadnej taksówki. Długo szukałem taksówki i czekałem na lotnisku. W końcu wszyscy odjechali i zostałem sam. Sytuacja stała się niekomfortowa. Ostatecznie musiałem sam szukać taksówki po nocy. Hotel nie wywiązał się ze wcześniejszych uzgodnień. Nikt mnie nie przeprosił. Gdybym wiedział że tak będzie nie skorzystałbym z usług taksówkowych w hotelu. Widać że hotel ma poważne problemy organizacyjne.

Me gustó mucho este alojamiento , sin duda volvería a seleccionarlo en mi próxima visita. La ubicación es óptima para conocer el centro de Cusco caminando . Las instalaciones son muy bonitas y las habitaciones muy buenas. Las camas son cómodas y ponen una bolsa de agua caliente por las noches , lo cual me pareció un detalle muy lindo. Por otra parte en cuanto al desayuno incluido no tengo más que comentarios positivos, el personal es de lo más lindo y amable. El desayuno es muy completo y tienen bastante variedad para todos los gustos. Cuando tienes un tour tempra o te pueden poner un pequeño lunch si les avisas con tiempo.

Durante mi estancia tuvieron un tema con con el agua debido a que se rompió una tubería pero se solucionó rápido.

Breakfast and location

The property was situated close to the old part of Cusco. Walking distance to everything we wanted to see. The staff were lovely and the food was delicious. The room was perfect for our family

The water got shut off while having a shower at 3 am.

les chambres quoique pour certaines sans fenêtres directes pour certaines sont grandes et confortables, l 'entretien du lieu est très bon. L'emplacement est bien .

La publicité est mensongère, il n' y a pas de spa dans cet hôtel , ce qui était un des critères de choix, aucun geste commercial. le transfert gratuit promis a purement et simplement oublié nous avons attendu une heure un taxi. a part un simple mail d'excuse, rien. établissement pas du tout au niveau concernant les services, passez votre chemin.

The only thing I have enjoyed here during my stay, is how warm was the room and the hot water bottles brought every day to the room, along with coca tea. Besides this, I had just bad experiences, starting with the airport pickup when the car got out of fuel. Out of fuel, yes, I am not joking. In fact, somebody had to push the car in order to get to the gas station so we can eventually arrive at the hotel. Every night there is a local live singer, from 18:00-20:30, which is very loud. If you are a fan of this, good for you, but when you have to wake up at 04:00 to go to a planned trip and you can’t sleep because of the noise, it is pretty annoying. The towels are very old, I think they were once white, but not so sure by their colour now. When they clean the room, they don’t vacuum or mop the floor, which is unacceptable from my point of view. The breakfast is meh, i read in one review that they have amazing breakfast so I had higher expectations, but I was actually disappointed. The staff can use some improvements, they are kinda moody which doesn’t work in hospitality. Oh, and another matter, I wanted to extend my stay, but they told me they don’t have anything available. Surprise, while looking for another hotel, found an availability in this hotel… so decide for yourself if it’s a good choice or not.

Tudo

Eles estão com uma política de fechar a água de 22:30 as 05:00 h . Foi perguntado a outras instalações e não havia essa paralização . E temos passeio com saídas de madrugada

Café delicioso e bem servido. Funcionários muito atenciosos. Nos hospedaremos novamente neste hotel

Excellent costumer service. Very proud of their job. The breakfast was amazing. The comfiest bed I have ever been.

Walls too thin, or I was in a room with that can turn into a suite and I could hear the convos of the other residents next to me.

Nos encantó kiki, las instalaciones, el desayuno es una delicia sobretodo los pancakes y waffles, las habitaciones cómodas, y es un lugar que emana paz y tranquilidad, full recomendado, y la ubicación excelente!

Un poco que se escuchaba fuertemente si alguien tosia o estornudaba o hablaba en las habitaciones continuas

What's not to like about this hotel, this was one of our favorite stays during our 14 day trip. The property is beautiful, the live music 16:30 - 18:30 each night was entertaining, the continental breakfast was amazing and the staff were all polite and helpful. The shower took a few minutes to warm up and had excellent pressure. Mosst everyting is walking distance and the ruins are just a short cab rid away. KiKi the 6mo alpaca was in a pen on the property and was fun to watch him eat and be bottle fed. We even got to ride in a taxi to the ruins with him and Veronica, his caretaker, so he could run around and play. We didn't get a chance to use the hot tub as planned due to our hectic schedule.

If you're someone who goes to bed early, before 18:30, the music may keep you up.

Lovely big rooms, a great courtyard area and good finishes on decor. Clean rooms, good linen, breakfast was pretty good.

The noise! stayed in 203 first night and didn’t sleep a wink due to traffic noises which came from the street. The room is directly alongside the street. Things are maybe quiet from 1 - 4am. The room shakes when vehicles drive by. A shame though, as the room is large and comfortable. Second night I was in 114 by the bar. Could hear every footstep from people upstairs. Built quite flimsily I realised. Staff are arrogant! Not all, but most. Men (tall one) at reception - so dismissive! Girl in the breakfast area - should not be working in hospitality! Made me feel very unwelcome! They are only nice to Spanish speaking people it seems. Staff need training in customer service! Building needs to look at its soundproofing.

Staff, cleanliness, location.

The windows looked on to the hallway. I wasn't expecting that in a 3/4 star hotel. The live music was audible in my room. There was also music playing in the laundry.Also. room seemed small. Desk too narrow.

Su patio central

Location, breakfasts,staff was very friendly and helpful,it was clean.

We could hear the guests next door very clearly.

Excellent value Staff so friendly and helpful Room and bed big and comfortable

Everything good

Did not have breakfast my plane took off too early

Nothing I can point out of the short duration

A great cosy hotel with a real Llama in it, did feel sorry for it being tied up all day every day… breakfast was good. Bedroom had a very big bed, but as we were below ground floor there was a dampy smell… otherwise all good. Friendly staff.

Although the walls are thin, this hotel has been amazing. The customer service is amazing. The free breakfast was very filling!

The only thing is there is live music until 8:30 which you can hear from some of the rooms. When you are sick from the altitude, you just want sleep.

Too much noisy at the middle of the night. I couldn’t sleep well.

It’s close to the main square (about 10mins by walking), market, train station and other attractions.

They have live music from 6:30 pm to 8:30 pm and when you’re tired from hiking and just want to sleep, it’s hard to do so when there’s terrible music playing for 2 hours. They also don’t open the restaurant at 6 am on the dot so when you have to leave early to catch a tour, better to eat on the way than wait for the breakfast buffet to open.