The furniture of the room and the overall architecture of the place is lovely.

The dogs: I wanted to have dinner but the hotel didn't offfer any, as I was the only guest. The staff then indicated me a restaurant which was 5 minutes away on foot. When I went to the restaurant it was already dark outside, I was directly attacked by the extremely aggressive and big dog of the neighbour of the hotel. I was shocked, sweating, under adrenaline and ran away to the hotel and informed the reception about the situation. They told me to grab a stone against the dog because this would scare it away. In the end I made it and also took my hiking stick to defend myself. I can assure you that it's really stressful not to see from where the animal is attacking as it's pitch black. In my opinion, it's utterly unacceptable that such an expensive hotel doesn't speak to their direct neighbour about their dogs being a threat for their customers and, hence for their business. The noise: If you have a room on the side of the river you MUST bring earplugs or be resistant to noise. The cleanliness: I had long black hairs in my bed. The price: I had to pay 5% more when paying by card and the place was unable to provide me with a bill of my stay.

The lighting and cleanliness of the top room need to improve.

It is an oasis in Santa Teresa, on our way to Machu Pichu we stayed one night, although there are a lot of road works around it was a pleasent stay for this night. Staff was really helpful and kind, helped us with taxi to the great hot springs near by and to hydroelectrica the next day. Thanks!

None. Great value for money.

the owner is very friendly. breakfast was nice.

the owner’s staff, on the night we arrived were not friendly at all. they used there own exchange rate and when we wanted to pay by card, an additional 5% would be added. we were looking forward to the “dinner by candlelight”, but they did not serve dinner at all (while still it was on display on the counter. we had to go find something to eat somewhere else (which normally is okay, but we had a long day). altogether not a very warm welcome to say the least.

The hotel ground, the quietness, breakfast, staffs, dogs, rooms.

No hot water, no dining facility, breakfast is a bit slow.

The facility itself and shared spaces looked nice.

The receptionist didn’t speak English so we had to communicate via Google Translate and has no knowledge about anything (taxi, town etc.) We made the booking just before arriving to the hotel and at the place the receptionist told us that we can’t stay (even though there were plenty rooms available) because the booking needs to be done 3-4 days before arrival!!! After some discussion and showing the confirmation of our booking he accepted us. Then we were told that the bar is closed (it was 7pm and it should be open until 9pm) because the chef left and two minutes later we sow the chef coming out from the kitchen. There were no towels in the room. The window in our room was broken and we couldn’t close it. The bathroom was very poor. SUPER UNPLEASANT EXPERIENCE and expensive as the place is not cheap!!!!

no services for food after simple breakfast

beautiful with great facilities and the best breakfast 10/10

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