Value for money . Nice and clean rooms

We stayed for 3 nights and Waiting in queue to get a table for breakfast really put us off . If its a 5 star then obviously the restaurant should have the required sitting covers as per the room inventory.However the hostess at the restaurant was very sweet and kept apologising for the delay in allocating a breakfast table to the guests whereas it was not her fault .

I had early check in but they have provided early as per expecation without any charges. Their staff behaviour was polite & very pro active in their work. Very soft spoken & service was up to the mark

There could be a smoke riin in the ground floor & as well an ATM machine would be very helpfull

ബ്രീക്ക് fast good

Hospitality, food and cleanliness

Over all superb

I greatly appreciate my recent stay at your hotel, which provided me with a remarkable experience. The exceptional food, prime location, and the friendly and attentive staff made my stay truly memorable. I would like to express my heartfelt gratitude to Pratibha, the guest relation executive, who personally took care of all my needs and remained in constant touch via WhatsApp for any queries. Her exceptional assistance added immense value to my stay. Your commitment to excellence is evident, and I am truly grateful for the exceptional service. Thank you for making my stay a memorable one, and I look forward to visiting again in the future.

only wifi was not working but that is ok. I used my data.

Ideally located, clean, and comfortable

No urgent laundry services available at night time

The hotel was neat & clean. The rooms were comfortable with all basic amenities. The room where my family stayed were spacious. Toilets/bath areas were very comfortable. The house keeping services were good especially the house keeping supervisor AMULU was very co-operative and helpful. The counter staff were more than willing to help. The Restaurant in the L2 was superb with good quality breakfast/dinner etc .. The Chef was very social. The location of the hotel was superb with easy approaches to all important areas. The room services were prompt. In all it was a nice and memorable stay. Hotel is recommended for family stay without any hesitation.

Not applicable

location and room layout

the staff are very unpleasant

Mattress quality was not very good for star hotel

Staffs were very good and helpful. Breakfast was awesome. Room size and cleanness were fine. Location was also good.

Couldn't access internet in tv. Otherwise, all are ok.

the service excellence team headed by Pratibha

The staff at this property are all great! They all go above and beyond to make your stay comfortable. Please ,give your staff awards! special mention to reception staffs and Pratibha

location, service, hospitality

unclean bathroom, foul smell In the corridor, rooms are not great for the money you pay

Good location, clean rooms, variable amenities available in the room, AC is good and working efficiently, staff friendly

The rooms are NOT soundproof, i had not been able to sleep at night with all the noises from the night club and the music and dancing around the pool which lasts from early night till 4 AM, The staff seems unaware about the problems with rooms as i requested quiet room and they place me right above the pool and its noise, it was horrible experience of not being able to sleep for 3 nights.. the hotel need to find a solution for the lack of soundproofing in the rooms

location

price

The bed in the room was incredibly wobbly and noisy. The platform below the bed was loose and kept making a noise with the slightest movement. There were stains on the comforter which looked like lipstick, so it looks like the room wasn't cleaned or the linen wasn't changed after the previous guest had used the room.