the welcome and check in stuff were very attentive and nice in general.

1. view of the rooms are terrible. no such thing as sea view even when you book them. claimed the hotel opened in 2019 but were merely taken over from an old hotel thus slightly dated furniture. 2. room has a very strong mouldy smell and has caused us respiratory issues. 3. the check out stuff was extremely rude to us as if we were not welcomed. failed to issue receipt as she does not know how to do so overall terrible experience, not even comparable with other hotels in the region

I like that after talking to Kevin, everything got slightly better. I would like to thanks Sky who was marvelous serving on my birthday. Also I would like to thank Hannah who was in charge or organizing food for my baby! Thanks for everything!

So many facilities around were not working or old. Cleanliness was a bit of an issue

The property is located in a lovely area; fairly well kept given the years. Restaurant choice was poor; due to the impact of COVID the restaurant were limited; but plenty of choice in nearby hotels.

Service was the real issue during our stay. Lets start with the restaurant (JW Kitchen): very slow service and dishes coming at different times - my wife had to wait 20 additional minutes for her dish to arrive. The restaurant had 2 tables occupied, so definitely not busy. The bar: this is located at lobby level and has a really nice view. Service again super slow with only another family sitting during our visit. Drinks arriving at different times. Drink quality poor; clearly the person behind drinks is not the regular bartender. Disappointing. Lastly, maintenance. We were unlucky to have the room key break and had to wait 30 min to enter the room (unlucky…it could have happened to anyone). The bothering thing is the gardening people entering the private pool area and cutting for 2.5hrs the hedges. Pool full of trimmings and unusable. This is something that the JW need ls to program well…the hotel was at 7% occupancy…i am sure there would have been other times to do this or at least ask us if this activity could be performed.

Access to the beach Rooms with private pool

Need some refurbishment and to pay more attention to details

Service was excellent, Sarah was very helpful in the restaurant each day. Facilities were clean and kept nicely. Everyone was attentive and kind. The grounds of the hotel are beautiful. Would definitely stay again.

Nothing

The whole look and feel of the hotel is Spanish-Mediterranean. So the terra cotta roofs, tiles and cream stonework added much to this ambiance with lush plant life. My package was a great deal : 3 breakfasts, 1 dinner buffet, 1 afternoon tea and 1 Hermes gift package. I also liked that the hotel restaurant prepared a birthday cake for me unasked for. The garden room sizes, especially the bathrooms, are spacious and grand. Spa villas are also well appointed and very comfortable.

The towels in the bathroom were a bit dirty. Also, I received a spa voucher, but only saw afterwards that there was an even better voucher in my room.