Room was clean

Really unclear how to find reception from the front of the property. Staff required every form of ID, car reg even though not parked at property and card details for damage deposit on arrival. Lift wasn’t working, no clear directions to room, had to carry my bags up three floors, whilst heavily pregnant and got lost multiple times. Wifi didn’t work in room, spoke to reception, they said they’d look into in but no wifi for my whole stay.

Location was brilliant. Right by the sea and not far from the town

Room was ok but bathroom was too small.

Very nice staff. Pleasant venue.

Paying for parking. But they gave it to me gratis because there was some renovation work going on the following morning. Thanks.!

All of it, was great. Very clean very helpful.

Could do with more pillows, and bigger towels

Annex was lovely bed was so comfortable I ended up napping before making it out to town , shower was able to get veryyy hot that's a bonus, WiFi was good and free was enough tea and coffee to get me ready for the night for new years and the hangover in the morning

The entrance door to annex needs a bit of attention very hard to open and close, the shower temperature button needs looking at had to use a towel to adjust it very stiff, the carpet on the way into the annex had a smell that I could only describe as cat wee quite ammonia smelling

Great staff. Well positioned. Clean and comfortable. Food was really good. We loved the Ghost Hunt that was organized : just pure fun on a cold, wet, miserable day!!!! Will definitely recommend and would most certainly stay again.

The layout is a bit complicated but once got a hold of it was fine.

BEST HOTEL IN WEYMOUTH

I liked everything about it the staff was so friendly and you never had to walk far to the beach or shops.

i was disappointed with the towels in are rooms they could of been a bath towel not a hand towel after a shower

friendly staff and ideal location

carpets weren’t very clean

Just before we were due to go we checked the reviews again and started to panic, as they weren’t great!! Well….. it is true what they say!! Don’t believe everything you read!! When we arrived we were greeted by Sam on reception, who was lovely and friendly. Our room wasn’t ready as we had arrived 2 hours before check in, so we took ourselves off to the beach. Once we returned and checked in, Sam showed us our family room. This looked exactly like the photos on their website. It was spacious, clean and best off all, we had a view of the sea which my twin girls loved. All the staff at the hotel are lovely and friendly. Nothing is too much trouble. They have entertainment every night which is great fun! Bingo, quizzes, karaoke, race nights etc. The staff even participated in the karaoke which was fab! One of my granddaughters is autistic and she came out of herself and did karaoke and the staff were all great with her, telling her how good she was (she does have a lovely voice, but only ever sings in front of family so it made her night) The breakfast was lovely, and they even do fried bread which is my all time fav!! We ate at the hotel restaurant twice and the food was amazing, and reasonably priced!! If you so go to this hotel you have to try the “Berry Burst” cocktail, as it is fantastic!! All in all, I would recommend staying at this hotel to anyone. Thank you to Sam, Max, Dan, Rhian and all the other staff at the hotel. Hopefully we will see you again soon.

The room was tiny for a double and a single. The bathroom was even smaller. Toilet and shower cubicle which was pretty much on top of each other. The room was constantly warm and dated. Iron burn mark on the carpet and jjst in need of some TLC.

The food wasn’t great from the downstairs restaurant. It said in the information book about a 10 percent discount to guests but this was never put on when paying the bill nor was the question asked from staff to see if we was guests. Over priced meal which the wife was sick throughout the night.

Not a lot

Toilet flush was broken, hand wash dispenser was faulty so no hand wash would come out. No phone in the room. Called reception using mobile phone to come sort out the hand wash (thinking it needed refilling), the receptionist promised to come sort it out. Then had to call again after nearly an hour and then he finally arrived only to tell us it was not going to work. No suitable car parking place, had to risk leaving the car on the road. All in all, regretted booking the hotel and could’ve booked somewhere with better facilities for not a lot more.

Hotel was very good for what we paid. Beds were very comfortable and adequate for a 2 night break. Bar closed really early so we couldn’t have a last drink. Receptionist staff very good. Happy, showed us to our rooms. Good stay weather was good. Thank you for a great weekend .

Bar shut too early.

stayed here a few times as in a great location, clean and tidy and will continue to return here in the future

nothing to fault

We won't be returning. We complained to the manager and received no response. We had what I can only describe as emergency housing guests arrive at 2.30 in the morning. They were discussing an incident that had happened earlier, swearing talking about the police. I have 3 small children that could hear everything. They then spent the rest of the night bouncing up and down on the bed (need i say more) again my kids could hear the whole thing. Awful

Location good, hotel had changed name the week of stay & guests were not informed, which made it a nuisance to find! Room recently refurbished to good standard.

Breakfast not included in price of room, which other hotels were offering. Took this room as accommodation was fully booked elsewhere. But I was very satisfied with hotel overall.

Lovely clean environment very welcoming and helpful staff team members Great breakfast and lovely staff

Having to go lol

I didn't have breakfast

Not sure

The receptionist was very helpful and polite.

The bed had a sharpe piece of metal hanging out on the window side that cut my daughters foot and scratched along my shoe . Room wasn’t very clean.- dirty bathroom sink

Breakfast was nice lady was lovely